I was much more than satisfied I was much more than satisfied, Adrian was easy to work with, he sensed my level of competence quickly, and we worked at my pace not his. I never sensed any level of impatience or rush (despite the fact that I knew this was one of many times he was needing to help people with the DKIM process. He even cut a short video for me to complete the final step, which was super simple and easy to use. And all the time he was working with me, he survived my chit chat without complaint.. A really good guy.. take care of him (please ensure he and his manager gets this weedback, thanks)

Lane is a keeper--so helpful! It was my first experience with Emma customer support, and I was pleasantly surprised. Lane went above and beyond in meeting my needs.

Best support team! I have called Emma's support team multiple times. They are seriously the best support team on the planet. I know that sounds dubious, right? But they will train, fix, patiently understand what you need, and then help guide you through what needs to happen. Highest recommendation!

I was feeling dumb calling because I… I was feeling dumb calling because I was working in the new drag and drop, I knew my issue was something very simple. When I called and of course my support person walked me right to my problem. I explained to her how I misunderstood the button she told me that she would share that with the creators because others may be reading the review button the same way. So instead of feeling dumb I hung up feeling helped and that I could be helping someone else.

Good but not perfect for nonprofit I like Emma but sometimes feel it's a bit restrictive. Since I am a one person office for a nonprofit that works internationally, I have very LIMITED time to do all I need to do (bookkeeping, emails, wires, etc.) so anything that's user-friendly is my friend! I would like more direction or templates, whatever aimed at non-profit use. Emma has been great to use but I find myself spending too much time trying to retrofit our nonprofit story into a marketing world. Not all emails are about 'the ask' in nonprofit.