Lane is a keeper--so helpful! It was my first experience with Emma customer support, and I was pleasantly surprised. Lane went above and beyond in meeting my needs.

I was much more than satisfied I was much more than satisfied, Adrian was easy to work with, he sensed my level of competence quickly, and we worked at my pace not his. I never sensed any level of impatience or rush (despite the fact that I knew this was one of many times he was needing to help people with the DKIM process. He even cut a short video for me to complete the final step, which was super simple and easy to use. And all the time he was working with me, he survived my chit chat without complaint.. A really good guy.. take care of him (please ensure he and his manager gets this weedback, thanks)

Good Customer Support I've been using Emma at my company for nearly a decade. Yesterday, I had an issue with the new editor for which I needed to call customer support. There was no wait, I was on the phone with an agent almost immediately. The agent who helped me was knowledgeable and patient. Once he understood my issue, he was able to answer my questions and provide a solution, which he then talked me through. The whole process only took a few minutes. I ended the conversation with a practical workaround for my problem and a trick to use in the future.

With a helpful tutorial With a helpful tutorial, EMMA is easy to use and set up a template. It maintains most of the design even in lower versions of Outlook, which our system must use for security. The response time for any issues very quick and things are resolved in a timely manner. The running question/answer board also provide good insight when facing an issue.

Commitment to get the job done The customer service (Lane) agent was very friendly and committed to making sure the issue was resolved.