Alonzo Spears
GBMy experience with eleras group… My experience with Eleras group has been great, for the most part. Had an issue with my warranty contract and wasn’t aware of certain terms and conditions. I was able to get in contact with Tory K. and the manager Graig S.!! They both were able to resolve my issue and corrected the problem. They showed exceptional customer service and remained extremely professional.
Melvin Matthews
GBPatrick did a good job helping me Patrick did a good job helping me
A.Young
GBCancellation I purchased this extended warranty for my vehicle but I realized I did not need it. I called and spoke with Jessica Lewis and she was able to cancel my policy without any harassments or hassle. Jessica was very professional and courteous.
C M
GBWow! Wow! I just got a call from Tory in customer service who said she flagged a policy that my sister-in-law who has dementia tried to sign up for a car policy AGAIN. I canceled my sister-in-law's original policy she signed up for February 1, 2024 explaining her condition and that she didn't need a car policy and apparently she found some paperwork and called the company several times today trying to sign back up. Many thanks to Tory for reading my sister-in-law's profile and not letting her sign up. Never had such a great experience where a customer service rep CALLED ME to alert me to a problem. Wonderful experience.
Emma’sDad
GBKatie is the prime example of how… Katie is the prime example of how everyone else should try to emulate themselves as far as customer service.