Wow! Wow! I just got a call from Tory in customer service who said she flagged a policy that my sister-in-law who has dementia tried to sign up for a car policy AGAIN. I canceled my sister-in-law's original policy she signed up for February 1, 2024 explaining her condition and that she didn't need a car policy and apparently she found some paperwork and called the company several times today trying to sign back up. Many thanks to Tory for reading my sister-in-law's profile and not letting her sign up. Never had such a great experience where a customer service rep CALLED ME to alert me to a problem. Wonderful experience.

Fantastic Customer Service Miss Danielle had outstanding customer service and although she was the 3rd person I was transferred to, followed up on all of my requests needed to be completed in this one phone call and made sure everything was completed with accuracy and time efficiency. Wish I had got her as the first representative I spoke to from the start. Thank you for all of your help and look forward to speaking with her if I have any problems in the future!

Katie is one of those that are rare in… Katie is one of those that are rare in customer service. She a joy to talk too. She did a wonderful job of explaining my policy to me. She is top notch in my book. And me being a veteran would have given her a challenge coin, in military themes means she did an outstanding job. Thank you your support of veterans

My experience with eleras group… My experience with Eleras group has been great, for the most part. Had an issue with my warranty contract and wasn’t aware of certain terms and conditions. I was able to get in contact with Tory K. and the manager Graig S.!! They both were able to resolve my issue and corrected the problem. They showed exceptional customer service and remained extremely professional.

Please give Donnie - Legendary Service Award Please give Donnie, Customer Service, a Legendary Representative Rating! He was a gentleman who worked w/ me step by stem for a long period of time to accomplished my need. He gave me the lowest cost possible and I promised him that if I change my heart, I would call him to renew! Donnie God Bless you, Anatalio Morales