Extended car warranty Jessica showed me that after the next 2 payments my coverage would continue for the next 3 yrs payment free, and she was able to make it such that I didn’t have to pay the next 2 payments. Therefore, I would be free of payments from today onward till my policy ends in 3 years. She was very nice, knowledgeable and helpful. She also compared my policy to that of another company. So I am staying with Eleras. Thank you, Jessica!

Hi I spoke to Alexandria Pugh and she… Hi I spoke to Alexandria Pugh and she was very knowledgable and helpful with every question I asked! Thank you!

Disgusting emails and calls I’ve been receiving emails about a delinquent payment in my account. I spoke to several people about this situation. I spoke to Patrick one time this morning and he took care of the problem and resolved the issue in minutes. Great job Patrick.

Wow! Wow! I just got a call from Tory in customer service who said she flagged a policy that my sister-in-law who has dementia tried to sign up for a car policy AGAIN. I canceled my sister-in-law's original policy she signed up for February 1, 2024 explaining her condition and that she didn't need a car policy and apparently she found some paperwork and called the company several times today trying to sign back up. Many thanks to Tory for reading my sister-in-law's profile and not letting her sign up. Never had such a great experience where a customer service rep CALLED ME to alert me to a problem. Wonderful experience.

Joseph Fish I give 5 stars to Mr Fish for his excellent customer service. Very patient listen to my question took notes, said he call me back and did so the next day with the answer This firm should feel very happy to have an employee like Mr Fish.