Great non profit CRM but lacks text… Great non profit CRM but lacks text broadcasting and their salesforce integration is glitchy. Would be great if it had a zapier connection

there are some things that EN does… there are some things that EN does really really well --- but the reporting, despite how easy it looks to put together, does not have the functionality that is necessary

Ideal for charity sector It's a great tool for Email to target campaigns

There are some things that Engaging… There are some things that Engaging Networks does well - their tools are robust and, once set up correctly, you can achieve really impressive things. Testing is built in and you can personalise and chain together different parts of the tool (email, donations and advocacy) to create a really smooth, seamless user experience. That said, I have used EN for years in a few different roles, and even I can't deny there's a steep learning curve. While support is friendly and responsive, it feels as though there's a whole language you need to understand in order to understand the tools correctly (for instance, there's a difference between a question and a field, and opt ins are shown separately in some interfaces but in others they're simply a type of question – that's a lot of cognitive load!) Reporting is fairly limited and the data export function is rigid at best (I remain perplexed to this day that you can't simply export all entries to one data capture form straightforwardly). A Zapier integration would be gamechanging, but having suggested this in a previous role, I was told this wasn't on the list (though I'm not sure if this has changed!) The UX of the backend has improved a lot over recent years, but having tried to upskill colleagues, there's still a lot of trial and error involved in mastering it. I think perhaps this is down to the tool trying to do too many things at once. Overall, the unique features of EN and those features' application to your non-profit's requirements remain compelling. But prepare for a lot of learning and time after set up learning the intracices of the interface and architecture. Try Engaging Networks and you'll be impressed by some of what it does, but some of the painpoints are real – though not necessarily dealbreakers – and that means that you end up with an average experience overall.

Great system for nonprofits to grow and integrate their digital marketing Engaging Networks is a fantastic solution to grow and integrate your advocacy, fundraising and email marketing. It’s a very sophisticated system with a learning curve, but they offer an easy interface with documentation and support that makes it possible to get the most out of it. They offer great out of the box templates for pages and emails. They maintain political databases that make it easy to build targeted email/tweet/call to target campaigns. Their digital tracking capabilities are extensive. They have everything a small or large team requires to grow and integrate your digital marketing. Unlike some of the alternative solutions, Engaging Networks continues to invest in improving their system and features. They listen to feedback and they are accessible. I’m very excited about the new page templates, the upcoming Messaging Module, and I'm excited to follow Accessible Intelligence and see how it benefits Engaging Networks. Their system is not without challenges. They offer many integrations but like any sophisticated system you’ll have to see how all of your systems fit together. But their system offers so many options that it seems like almost anything is possible.