Everything a nonprofit needs! I used Engaging Networks in 2018 when I worked for Ocean Conservancy. The tool was easy to use, provided everything we needed and they were always releasing new products. Support was always responsive and helpful. As a previous client, I'd definitely recommend it for any nonprofit that needs excellent fundraising and advocacy tools.

There are some things that Engaging… There are some things that Engaging Networks does well - their tools are robust and, once set up correctly, you can achieve really impressive things. Testing is built in and you can personalise and chain together different parts of the tool (email, donations and advocacy) to create a really smooth, seamless user experience. That said, I have used EN for years in a few different roles, and even I can't deny there's a steep learning curve. While support is friendly and responsive, it feels as though there's a whole language you need to understand in order to understand the tools correctly (for instance, there's a difference between a question and a field, and opt ins are shown separately in some interfaces but in others they're simply a type of question – that's a lot of cognitive load!) Reporting is fairly limited and the data export function is rigid at best (I remain perplexed to this day that you can't simply export all entries to one data capture form straightforwardly). A Zapier integration would be gamechanging, but having suggested this in a previous role, I was told this wasn't on the list (though I'm not sure if this has changed!) The UX of the backend has improved a lot over recent years, but having tried to upskill colleagues, there's still a lot of trial and error involved in mastering it. I think perhaps this is down to the tool trying to do too many things at once. Overall, the unique features of EN and those features' application to your non-profit's requirements remain compelling. But prepare for a lot of learning and time after set up learning the intracices of the interface and architecture. Try Engaging Networks and you'll be impressed by some of what it does, but some of the painpoints are real – though not necessarily dealbreakers – and that means that you end up with an average experience overall.

Great for large and small organizations I've been an Engaging Networks client and a consultant serving dozens of other Engaging Networks clients for ten years. Overall, my clients and I enjoy the combination of simplicity and customization that Engaging Networks offers. For smaller organizations, it's easy to create templated versions of emails or pages and then duplicate them when needed. For larger organization, there is an endless number of ways to test, enhance, and personalize content. In fact, many of the smaller organizations we've worked with have found the testing and conditional content capabilities easy enough for a small team to manage. Engaging Networks has a responsive Support team and their account managers take feedback and turn it into platform enhancements. The release schedule for new tools is frequent, so there's always a new innovation to explore.

Engaging Networks is one of the most… Engaging Networks is one of the most powerful CRM's out there, but it does require some set up and training. The company as a whole is just different, it's filled with people who care about supporting non-profits and is still solely owned by the founder which means the company can stay true to its principles. The product is constantly evolving to add new functionality and quality of life improvements. And the online academy and support team are a great resource to help you get your feet under you and support you as you go. And because it's such a large community you can easily connect with other organizations and agencies using the platform to learn about best practices, share ideas, and pick up tips and tricks.

It is just not as user friendly or has… It is just not as user friendly or has as many bells and whistles as MailChimp. I use those bells and whistles regularly so I notice when I don't have them.