Quincin
CAInnovative, but could improve on client support I like the innovative aspect of the platform and how the company focuses on research and development. That being said, as a medium size organization without a lot of budget, it was hard for us to keep up with the changes on the platform, and sometimes issues that come with those changes. In addition, because of how customizable your tools are, we ended up building a lot of highly customized forms which became difficult to maintain when we switch agency. Finally, while we have no doubt that the team is highly technically capable, we often felt that our needs were not heard or understood, and ignored. Ultimately, we left EN because some of the fundamental needs we had with the platform were not met and we were tired of having to constantly troubleshoot and fix issues when new releases were brought about.
Sarah
GBPowerful but difficult to use and maintain Engaging Networks is a powerful platform but there are limitations. Support is limited and you're on your own if you need technical assistance. Reporting is complex, manual, and difficult.
Jennifer
GBThank you Thank you for helping the WJC in any way have the best forms and emails.
Happy digital campaigner
GBYou are awesome and I can't wait for… You are awesome and I can't wait for the next messaging platform update. Support are lovely and devoted and the tool caters great from data to day to day supporter communication needs. Keep up the awesome work!
Cyriac
GBGreat non profit CRM but lacks text… Great non profit CRM but lacks text broadcasting and their salesforce integration is glitchy. Would be great if it had a zapier connection