Great products that actually work Great products that actually work! Perfect for taking to the gym. Customer service team friendly and efficient.

Lack of transparency concerning returns Purchased a couple of items and had multiple problems with delivery - was basically told problem is with courier and kitsch can do nothing. My order did eventually arrive but the dry shampoo product did not suit me and made my scalp irritated and unlike other dry shampoo products left my hair looking flat and lifeless. So I requested to return as per their policy of 90 day return. However this is apparently at customers expense which would involve courier costs higher than the cost of the item and 6,000 air miles (for an item that has no value) and is therefore massively detrimental to the environment. As an alternative I have been offered a 30% refund but I fail to see why I have to pay 70% for an item that for me is not fit for purpose. I think there is some lack of transparency for the returns/refunds policy which should be made clearer. Also I am not sure the relevance of the statement “small woman-owned business” Is this just a gimmick ? With a turnover of over $100m this is clearly not a small business.

Highly recommend … Apart from the fact that the products are absolutely amazing their customer service is none the less! They were so quick to answer my queries and solve my problem in the best possible way. I cannot recommend enough their products. You will not regret it!

Love the product, love the customer service! Love this dry shampoo! I have gone three EXTRA days without washing my hair which speeds up my morning routine substantially. I had a question about the product and received the friendliest reply within a few hours of my email. Will continue to order and will happily continue to support this company!

Excellent customer care Excellent customer support Excellent customer support! Got back to me within an hour, via email, incredibly kind people, very understanding, very supportive. The entire matter was resolved within an hour! Thank you for your kindness and understanding!