Customer service won't help. Just delete comments Tried to reach out to their Facebook, to inform them of a problem with their pricing suddenly changing from basket to checkout. Their response was to delete my comment from the post. Really bad style. They aren't interested in providing any customer service, they just want you to be silenced. Check your final price before paying.

Amazing customer service & quality products I never leave reviews but experienced great above-and-beyond customer service and felt like I needed to shout about it! I’ve been a fan of Kitsch for sometime. I use the heatless curler EVERYDAY, pillowcase, dermaplaners, hair products. You name it I’ve tried it. I tend to buy everything from stockists etc so I had no idea they were US based. Long story short I made an order on their website and didn't realise until a few days later that the shipment was coming from the States and wouldn’t be here before I left for my holiday (in the US haha). I contacted them and (shout-out to Jessica) they replied in exactly 1 minute and chased fulfilment to see if they could still cancel it so I could purchase it from their Amazon store instead to get UK next day shipping. They sorted it within half an hour! Amazing service thank you! I’ll be sure to leave more time when I place my next online order 😄

Brilliant customer service Honestly, amazing customer service. Delayed order due to the Dubai floods but very prompt replies via email to any queries and an immediate offer of a refund. My order arrived today and I can’t wait to try it - looks fab.

Kitsch products have been amazing Kitsch products have been amazing to use!!!!! From the satin heatless curler to the conditioning bar, satin pillow sheets. Love this company!!!

Customer service was excellent Customer service was excellent! I’m in Hungary and the post cardinally messed up my delivery, I kept getting messages two times a day for two weeks about my order being delivered at impossible times and no one ever came to my door. I was sure one of the post employees just pocketed my shampoo and happily using it claiming my address was incorrect. It wasn’t and I have never had any issues with delivery. I messaged Kitsch and they immediately replied, they could track down my order and helped me pick it up at a post office. There were a lot of messaging and I always felt heard and they were super helpful, even tho my order was small. I’m yet to try the newly ordered products but I’m sure they are great, I already have their pillow cases and sleeping bonnet and I love them.