customer support at Overtone is… The customer support at Overtone is great! They respond quickly with answers or suggestions to make the product work for the customer. They went the extra mile to ensure I was completely satisfied—-thanks, Overtone!!

container arrived broken The product arrived broken. The lids of both containers were split--no good seal on the product after safety seal is removed. I love how Overtone colors my hair, but this is the second order, in a row, where the packaging failed.

Color did not wash out and they… Color did not wash out and they automatically subscribed me for auto-refill even though I am sure I went back through the process to only select the 1 time purchase. They are impossible to contact and their products ruin your hair. Not natural or gentle at all. Do not buy.

Great product and service I've been ordering from Overtone for years, and I have recommended them to many people, most of whom where strangers who told me how much they loved my hair. The product is great. The customer service is amazing. I've reached out to them on 2 separate orders, and they corrected whatever the issue was, no hassles!

the product is great! the product is great! the new packaging (the seal on the top of the tub of coloring conditioner) is difficult to work with (awkward and messy to open) and I prefer the older version.