Missed shampoo I had ordered 2 shampoos and got free samples like always. I only received 1 and got a recharge instead of the shampoo form that line. I’ve ordered quite a few times before this happened. I’ve tried email and WhatsApp customer service nothing is getting through. Not sure what happened but definitely check before receiving a package.

Awesome Customer Service and Great Products! Their customer service is always super helpful, extremely responsive, and impeccable overall. Their Mystic Black Hair Mask is a staple deep conditioner for my very curly hair, which just drinks it all up and leaves it super moisturized for days. It smells really good, too. Great prices for the quantity and quality! Their deliveries are always fast, they always have sales, and they give free samples + a coupon for future use with purchases!

I started to use the capillary schedule…LOVE! I started to use the capillary schedule for over 6 months now and my hair has gotten stronger, thicker and longer. I’m quite impressed with these products because the results I’m getting surpasses all these name brands that I’ve used prior to trying these out. Thank you for making something so incredible!

I love novex hair care products I love novex hair care products but in my last purchase I received an unsealed coconut mask and it was open and all the product was scattered in the packaging bag. I sent an email explaining with photos of how the product arrived but I have not received a answer.

Outstanding Product Outstanding Product, Value, and Service! I'm in love with the Novex hair masks. I have six different varieties and they make my daughter and I feel like hair goddesses! Nothing else comes close. I live in a high heat and high humidity area. My hair is a diabolical combination of fine texture and 2c curls. These products are the only reason I can leave the house.