I love novex hair care products I love novex hair care products but in my last purchase I received an unsealed coconut mask and it was open and all the product was scattered in the packaging bag. I sent an email explaining with photos of how the product arrived but I have not received a answer.

Awesome Customer Service and Great Products! Their customer service is always super helpful, extremely responsive, and impeccable overall. Their Mystic Black Hair Mask is a staple deep conditioner for my very curly hair, which just drinks it all up and leaves it super moisturized for days. It smells really good, too. Great prices for the quantity and quality! Their deliveries are always fast, they always have sales, and they give free samples + a coupon for future use with purchases!

Fast shipping made my upcoming wash day… Fast shipping made my upcoming wash day one to look forward to! I am in LOVE with Novex hair mask/conditioners. Novex has been a consistent staple in my hair care regimen and I have seen nothing but GREAT results since using this product.

Missing items in my package I never receieved 2 bottles in my package. I emailed 2 times then called. They said they would get back to me. They email me back saying they would ship it to me. That was over 2 weeks ago, no tracking number, no response, no bottles. Horrible service

Outstanding Product Outstanding Product, Value, and Service! I'm in love with the Novex hair masks. I have six different varieties and they make my daughter and I feel like hair goddesses! Nothing else comes close. I live in a high heat and high humidity area. My hair is a diabolical combination of fine texture and 2c curls. These products are the only reason I can leave the house.