Valued Norton Customer
USWorst customer service experience First time printing with them based on great reviews. Yes setting up the book is easy, downhill from there. Took forever to get the books. High quality paper but poor quality format on the cover/spine. In January they promised to fix it and get back to me. Still waiting. No one answers the phone or responds to email. Find another source.
Lisa Matriccino
USInexpensive Quality Book Printing I have printed 4 books so far (in various quantities). I write them for family and friends so I don't have any experience selling them through their bookstore. All of the books have been very satisfactory. The printing is clear, the formatting is perfect, the binding is sturdy, the paper quality is much better than I expected. My friend and family have loved the books. I plan to keep using TheBookPatch.
Jimbo
USI published three books with them… I published three books with them between 2012 and 2015 and even sold a few. All have an ISBN. I wondered why none had sold lately and much to my surprise bookpatch has taken my books out of print and are now requesting additional items. When i try to do as they have requested their computer system won't let me or it tells me the item is already there. I have had no luck in contacting them. I am uncertain as to what my next step it.
Angie Toone
USUnusable books I purchased 10 books. My total was $150 dollars. They arrived in an unreadable font. I couldn't get ahold of anyone by phone. Someone answered an email and asked me to send photos of some of the pages, which I did. They did not respond back to that email or my followup email. I am very frustrated. These were supposed to be Christmas gifts.
Sally Brown
USReceived an agrressive email I received an aggressive email from the owner of this company demanding I share my phone number (all in the subject line). I've joined the WhatsApp group about authors who have been scammed by this company. I wouldn't engage in business with them. Here is the subject line from the email the owner sent me: "I want a call or a number where I could be reached you" (the grammatical error is his).