Unusable books I purchased 10 books. My total was $150 dollars. They arrived in an unreadable font. I couldn't get ahold of anyone by phone. Someone answered an email and asked me to send photos of some of the pages, which I did. They did not respond back to that email or my followup email. I am very frustrated. These were supposed to be Christmas gifts.

Worst customer service experience First time printing with them based on great reviews. Yes setting up the book is easy, downhill from there. Took forever to get the books. High quality paper but poor quality format on the cover/spine. In January they promised to fix it and get back to me. Still waiting. No one answers the phone or responds to email. Find another source.

Returning customers! My wife and I created some childrens books several years ago. Everything was great, until there was some kind of update that made things extremely frustrating for us. I tried finding a comparable POD company for a few months. This added to the frustration. Fast forward about a year later and I was able to have an actual back-and-forth with customer support. The issue we originally had was fixed fairly quickly and also very easily. So, Kristylle, thank you so much for your time and effort!

Received an agrressive email I received an aggressive email from the owner of this company demanding I share my phone number (all in the subject line). I've joined the WhatsApp group about authors who have been scammed by this company. I wouldn't engage in business with them. Here is the subject line from the email the owner sent me: "I want a call or a number where I could be reached you" (the grammatical error is his).

Bookpatch is a great vehicle for our press! Bookpatch is a great vehicle for our small press, and has made a difference in our ability to bring good work to an audience. Unlike with others, we can look at a small sample of a printed book to make final changes before ordering a lot fo copies. Yes — others give tear sheets, but the actual look and feel is missing. Also, the turnaround is good, and the overhead fees are relatively small.