Overall Overall, I had an avarage experience with aurahaircare.com. Although the items I purchased functioned properlly, the service I recieved was mediocore. The website interface was plain and the checkout process took too long. Communicatng with customer service was difficult as responsces were slow. Shipping took longer then expected. Although they have a good selection of products, I would not recommend this website becase I was not satisfised with the standard of service I recived.

Honestly, the waxiness is not worth it. Honestly, I love the color the masque gives my hair and the aroma. The waxy feeling though is not worth the color in my opinion. I have tried different techniques to try and use it, while having clean hair. Unfortunately, everytime I use the masque, my hair is waxy and greasy feeling for days. I have tried for months to figure out a good routine for this bc I really do want the color... To no avail I continue to be disappointed. I would love a solution or advise

Color tint stains but overall a good product great customer service and the product is nice too. However, this time i ordered a conditioner with a color tint and I wish it was mentioned somewhere how it stains hands and even the shower area. The provided gloves only lasted two applications and it took a lot of scrubbing to get the stain out of the ceramic shower area.

Great Choices I like that you can formulate this product line to meet individual needs VS having to settle for a generic "one size fits all" approach. After using this for several months my hair feels strong, full, and resilient. Results were apparent immediately and that inspired me to continue use. I also like that this product requires only a fraction of what store bought brands need for effectiveness. A nice touch is being able to name the product whatever suits you - to me this conveys responsibility for my care routine choices.

Aura is an excellent product and has an… Aura is an excellent product and has an outstanding Customer Service Team! Resolution resources are readily available via Phone (844) 973-3910 and their Messaging Center on Aura Website under Contact Us. My Customized Order was placed on 3/10/24, Sunday with Free Shipping USPS Advantage received Wednesday, 3/13/24. Best ever from CA to OH! Utilized both contact methods for a technical monetary oversight between Checkout and Paypal. eSalon's Customer Service responded ASAP via email and resolved the issue. And, it was nice to speak with the Service Rep day of resolution. Very kind, courteous, resourceful, and empathetic.