We like their services We like their services and use it for our business since a few years. The only 2 down sides from our perspective is high pricing and the platforms dashboard is really hard to manage if you don't use it daily. It's hard to find what you need. On the other hand, their tools are really powerful and we like the way you can copy and paste pre-built automations. Absolutely top-notch is their customer service as you have free onboarding, a person who answers all questions and even gives you tips to get started. Once you encounter an issue, their CS is a bit slow but email marketing is not a tool where you need 24/7 immediate help. Compared to other providers their service is really great but on the higher price end as well.

They take your money after cancelling the service! Tried Active Campaign in the past, it was overly complicated and the login system was so unnecessarily complicated that i believe they purposely try to make it impossible to cancel accounts. Just realized I've been charged $4,488 for a service I have not been using! Scammers!

Steve L Steve L. with the Active Campaign Help Desk was amazing! He was patient, friendly, and knowledgable. He went out of his way to support me in getting a very tricky issue resolved. Whatsmore, he took the iniative to check into the part of the issue still pending from another company that was impacting my AC account on his own, and reached out to me with an invitation and instructions on how to resolve it. I wish ALL customer service agents were half as helpful and dedicated to excellence as Steve is. He is an incredible asset to Active Campaign. In fact, I was so blown away by his support, I wrote an email to my list about him!

The platform is extremely customizable… The platform is extremely customizable and easy to use. If you can't figure something out, they will have resources online to help. Their online chat is helpful too!

Cannot thank you enough! I am so happy with the support at Active Campaign! Randy was so patient and helpful. I am a complete technophobe and had no idea what was needing to be done. The videos made no sense to me, and he was able to help me each time there was a problem. Between Randy and my web hoster the problem was solved. Randy could have got frustrated or just told me to watch videos, but he didn't, he took the time to make sure I was able to tell my webhoster what the problem was so that I could get everything sorted. Thank you!!