We like their services We like their services and use it for our business since a few years. The only 2 down sides from our perspective is high pricing and the platforms dashboard is really hard to manage if you don't use it daily. It's hard to find what you need. On the other hand, their tools are really powerful and we like the way you can copy and paste pre-built automations. Absolutely top-notch is their customer service as you have free onboarding, a person who answers all questions and even gives you tips to get started. Once you encounter an issue, their CS is a bit slow but email marketing is not a tool where you need 24/7 immediate help. Compared to other providers their service is really great but on the higher price end as well.

Super reactive support 🚀 The support is always top notch to help you with any of your issue. They're fully dedicated and even if you feel overwhelmed because of your issue, their happy vibe will help you relax (really). I want support agents like this everywhere!

Nothing seems urgent for this team Nothing seems urgent for this team. Don't expect support within even a week. Technical support are WAY TOO SLOW to resolve tickets, nobody gets back to you, we're thinking of changing to another CRM.

AC's support team is amazing AC's support team is amazing! They are very well trained, fast in response, and helpful. Our team was initially unknowledgeable about using AC, but they learned a lot through support! They also take every feedback seriously. There was one time that whenever we used support the agents would only send us links to read on that or they did not understand what we needed - we complained and the issue was instantly fixed. I love how they care about our account, work with us if we do something wrong, and warn us before anything bad actually happens so I recommend AC 10/10.

The customer support was really patient… The customer support was really patient and helpful with me. I am very new to activecampaign buy Bridget's assistance really helped me.