The customer support was really patient… The customer support was really patient and helpful with me. I am very new to activecampaign buy Bridget's assistance really helped me.

We like their services We like their services and use it for our business since a few years. The only 2 down sides from our perspective is high pricing and the platforms dashboard is really hard to manage if you don't use it daily. It's hard to find what you need. On the other hand, their tools are really powerful and we like the way you can copy and paste pre-built automations. Absolutely top-notch is their customer service as you have free onboarding, a person who answers all questions and even gives you tips to get started. Once you encounter an issue, their CS is a bit slow but email marketing is not a tool where you need 24/7 immediate help. Compared to other providers their service is really great but on the higher price end as well.

It is worth every dollar for the features I get from ActiveCampaign So far it is a great tool to manage my mailing list and have an easy-to-control campaign manager. Easy to set up and easy to embed into my website which requires minimum technological knowledge And it is an affordable solution in the market

Support is terrible Support is terrible I have been trying to contact support to get help with setting up a campaign, the only channel I have is via email which today means waiting hours and still no response

I feel robbed I feel robbed. Before my next billing cycle (15 days before my monthly renewal) I asked them to downgrade my account because there IS NO WAY to downgrade the account from the admin panel. They just sent me so many emails asking for info for verification , which of course took several days. Guess what happened? My new billing cycle came and they charged me 10 times more that what I asked them to charge. I have asked them to refund me the money and they say NO. I am not sure how to proceed with this, but this is abusive.