I feel robbed I feel robbed. Before my next billing cycle (15 days before my monthly renewal) I asked them to downgrade my account because there IS NO WAY to downgrade the account from the admin panel. They just sent me so many emails asking for info for verification , which of course took several days. Guess what happened? My new billing cycle came and they charged me 10 times more that what I asked them to charge. I have asked them to refund me the money and they say NO. I am not sure how to proceed with this, but this is abusive.

Cannot thank you enough! I am so happy with the support at Active Campaign! Randy was so patient and helpful. I am a complete technophobe and had no idea what was needing to be done. The videos made no sense to me, and he was able to help me each time there was a problem. Between Randy and my web hoster the problem was solved. Randy could have got frustrated or just told me to watch videos, but he didn't, he took the time to make sure I was able to tell my webhoster what the problem was so that I could get everything sorted. Thank you!!

They take your money after cancelling the service! Tried Active Campaign in the past, it was overly complicated and the login system was so unnecessarily complicated that i believe they purposely try to make it impossible to cancel accounts. Just realized I've been charged $4,488 for a service I have not been using! Scammers!

Top Notch Customer Service Top Notch Customer Service! I'm continually impressed with the quick and helpful customer service from Active Campaign. Their chat function is fantastic and I almost always get my questions answered immediately. They are able to show helpful videos that guide me through my dilemma (and I am a total tech novice, so I have lots of dilemmas) - but they are logically and usually easily fixed.

OH NO! Total waste of time - it's garbage! There were a plethora of AI emails when I signed up for the 14 day free trial. Upon trying get to the information and accessing "my account" I kept getting the same errors, email incorrect etc. I replied to the emails from my inbox, tried reaching support and I didn't receive a single response. So happy I didn't go any further! I've used their competitors with success for years. I'm going back with a known entity. My suggestion is to stick with a tried and true expert!