Professional Salespeople Even though we ended up not using EmberTribe, our representative T.J. was exceedingly professional.

Nice folks, money down the drain Everyone I interacted with at EmberTribe was perfectly pleasant, and they did help with the UX on our website. However, after a 6+ month engagement at $3000/month, we saw basically no growth in sales nor any improvement in ROAS on our social media ads. Decided to move on, because $18k is too much for a small business to pay an agency that wasn't helping us scale our conversions.

Spent $9000 to get nothing!! We hired them because we were looking for a digital marketing agency. We spent over $4000 in and spend plus $5000 in agency fees and the engagement gave me a sale worth $78! I am serious $78! So basically I spent $9000 to get $78 back. I hope other people do not make the same mistake I made by hiring them! I am not sure about the returns and the unique strategy that they talk about everywhere. They definitely do not know what they are doing.

Truly a horrible agency Truly a horrible agency. Lackluster presentations. A lot of bells and whistles reporting wise with zero actual results or strategy to report on. Cannot stress enough what an unpleasant experience I had with this company. Highly advise anyone to explore other options.

AVOID Embertribe, unless you want to lose money EmberTribe single handedly crushed our business. Our revenue went down more than 50% from when we signed up. During the intro calls they bring up how they have a team of experts to help optimize your existing ads to maximize ROAS, their "team" of experts were only great at finding ways to help us lose money on our ad spend. In the beginning you're assigned a project manager, account manager, and ads manager.. During our term both project and account manager left the firm. Red Flag? During the first month or two we gave them benefit of the doubt as they were making changes to our ads and figured there'd be a disruption to ad performance. It wasn't until month 4 when we started seeing zero results and my team started questioning why we weren't seeing any results yet. Their default answer to everything was that "we have to experiment with the ads to find what will yield results" (this was already 5 months into our contract). What's alarming is that their ads manager mentioned they were doing calls with our FB Advertising Rep and was learning how to tweak our ads. Shouldn't that be a red flag especially if these guys are the professionals here.