Nice folks, money down the drain Everyone I interacted with at EmberTribe was perfectly pleasant, and they did help with the UX on our website. However, after a 6+ month engagement at $3000/month, we saw basically no growth in sales nor any improvement in ROAS on our social media ads. Decided to move on, because $18k is too much for a small business to pay an agency that wasn't helping us scale our conversions.

Truly a horrible agency Truly a horrible agency. Lackluster presentations. A lot of bells and whistles reporting wise with zero actual results or strategy to report on. Cannot stress enough what an unpleasant experience I had with this company. Highly advise anyone to explore other options.

Unethical firm, run far away I run an ecommerce business. With holiday season approaching, we began looking for agencies to ramp up paid ads and after talking to more then a dozen, we decided on EmberTribe in part because they presented the most aligned (in my opinion) pricing, my sales executive told me the pricing would be assessed based on a percentage of revenues generated by ads. We turn down other agencies and commit to EmberTribe, they put us through a 3 week onboard process which takes us to almost middle of November. At the very last minute of our kick off call, the "group account manager" assigned to me suddenly tells me that in order to launch, I need to be aware that there will be a 3000 dollar monthly fee (never previously discussed with me) plus a double digit percentage of ALL STORE REVENUE (even if ads generated just a minute portion of it), which is something I never heard of before and sounded downright ridiculous predatory to me. Not only was this incredibly unprofessional on EmberTribe's part, I'm understandably upset at this last minute bait and switch, especially because it puts us in the middle of holiday season in the dark in terms of launching a professionally managed campaign. In addition, unbelievably, instead of acknowledging my concerns the cofounder tried to turn this around on me by making outright lies and exaggerated slander against my persons while not addressing any of the legitimate concerns I brought up. My experience echos that of the last 1 star review that was on here, these guys are absolutely horrible and the worst, extremely unethical and predatory firm.

Successful launch It was great to partner with EmberTribe to launch our product for the first time. Leading up to it I was very nervous and scared that our product might not sell at all, but the folks at EmberTribe helped to calm those fears as we head a great first month of sales.