Professional Salespeople Even though we ended up not using EmberTribe, our representative T.J. was exceedingly professional.

Successful launch It was great to partner with EmberTribe to launch our product for the first time. Leading up to it I was very nervous and scared that our product might not sell at all, but the folks at EmberTribe helped to calm those fears as we head a great first month of sales.

AVOID Embertribe, unless you want to lose money EmberTribe single handedly crushed our business. Our revenue went down more than 50% from when we signed up. During the intro calls they bring up how they have a team of experts to help optimize your existing ads to maximize ROAS, their "team" of experts were only great at finding ways to help us lose money on our ad spend. In the beginning you're assigned a project manager, account manager, and ads manager.. During our term both project and account manager left the firm. Red Flag? During the first month or two we gave them benefit of the doubt as they were making changes to our ads and figured there'd be a disruption to ad performance. It wasn't until month 4 when we started seeing zero results and my team started questioning why we weren't seeing any results yet. Their default answer to everything was that "we have to experiment with the ads to find what will yield results" (this was already 5 months into our contract). What's alarming is that their ads manager mentioned they were doing calls with our FB Advertising Rep and was learning how to tweak our ads. Shouldn't that be a red flag especially if these guys are the professionals here.

Ember Tribe killing it for DTC brand Ember Tribe was referred to me by a friend's tech company. They were highly recommended. Since I have been working with them I can see why. First off, they are very well organized, I never had an agency that was proactive in solving problems like they are. Ember Tribe is on top of it! I have a DTC brand and paid ads are a big part of our marketing plan so picking the right agency drives a huge part of our revenue. I already recommended them to other companies and would continue to do so. This agency made me realize my previous agency was subpar and I was paying more at the previous one. So far my experience with ET has been top notch and would highly recommend them.