Use GiveButter if you want to LOSE money! We are a tiny, volunteer-run nonprofit organization that depends on fundraising to exist. We lost hundreds of dollars in potential donations--along with experiencing deep embarrassment at our event--due to GiveButter's admitted mobile platform glitch where our guests were not able to bid live on silent auction items at our event. We had a piece of artwork that went for grossly under its listed value due to the inability of people at our event to bid live. A river rafting package ended up going for only half of its value. The organizations that generously donated these items were appalled, and we were deeply embarrassed. Generally, the idea with a silent auction is that people are able to give, not get a deal. What could I tell them except that GiveButter screwed up. On top of that, I can't tell you how much time I have spent scrambling to recover with our guests and donors during a time when I should have been focused on thanking folks for their generosity. Getting any kind of customer service--during the glitch and after--was a joke. They have yet to apologize for the issue. Instead, they offered to refund our service fee plus a $69 "donation." I've spent literally hours trying to use their chat feature, and no one returns my emails. We are an extremely small nonprofit organization doing all we can to keep on our feet and keep our organization afloat. This silent auction was vital for our survival, and GiveButter flat out screwed us.

GiveButter has been an incredible tool… GiveButter has been an incredible tool for our nonprofit! Plus, they do a lot of classes to ensure you are getting the most out of the platform, which I really appreciate. They are also responsive, which is so important. Double thumbs up for Givebutter!

Don't hesitate to give Givebutter a try! When we were looking for a new peer-to-peer fundraising database, we were excited to find Givebutter! Givebutter has been an excellent company to work with. I have been so impressed by their quick response rate, helpful customer service, and communication along the way. If you are looking for a database to use, don't delay!

My overall experience with Givebutter… My overall experience with Givebutter has been terrific! I'm impressed with the way the solution has grown in the almost two years since I started using it. Givebutter making the courageous decision to share the app for "free" has been a blessing for my little nonprofit. When I need Givebutter support, every rep has been prompt, courteous, and delivered a perfect solution. It's great that Givebutter has added so many modules like auctions and continues to add new features. However, there are some items that most of us low to midrange users need to be addressed: * The Giving Hub pages need to be configured to allow users to customize the pages so it can better integrate with users' existing web pages and provide a consistent experience across the three Giving Hub pages. * Those of us using ticketing need Givebutter to deliver on being able to assign a Fair Market Value to items. (see "Fair Market Value / Deductible Amount (per item/ticket)" and "Per-ticket customizable receipts" post which includes screen shots of a sample FMV implementation from a competing solution. When those issues are addressed, my review will absolutely be 5-STARS!

Trying to work with this Company but no… Trying to work with this Company but no live person to speak to. How can I run campaigns with bad customer service? What would donors do? I spent almost two hours on a chat waiting for responses and the nice agent said they have a small team and continued to apologize. Significant wait time between responses from agent. The he simply sent links they didn't answer the specifics. Again would have been a short phone chat. Obviously, this Company spent much of the funding on Marketing, SEO, and flashy website. Whet about good old fashioned reasonable customer service?