Impossible to cancel I tried to cancel my service which is impossible. I wrote a review here and then they refunded my money. It did take a trust pilot review. My original review was a one star. Have changed it to a three star as they refunded.

Buyer Beware Buyer Beware! I used OutreachFrog earlier in the year for a website project with recurring backlink building. We kept the service going for a few months until we no longer needed it, emailing our account representative “T” to stop the service for now. No response back from “T” but the service stopped, no problem. Fast forward from August to December now, we notice we are being charged the monthly fee for the past two months. We set an appointment with “A” for the same day, that appointment was intercepted by “J” and “C”. They called my cell phone at the scheduled time and insisted that we be on the google call link that they sent over before they would discuss billing, once I joined I realized it was to get their AI program that was also on joined to the call to record the call. That's when the full court press started about addressing our issue. “J” led the call very aggressively, stating "they sent out 6 emails regarding the restart of the service", when I asked him to send over those emails he reduced the amount to 4 "I was exaggerating". I let them know that we never received any emails regarding the restart of service, “T” replied in October to solicit a call to discuss their opinion on our website needs without mentioning a restart. Why wouldn't someone call if they are not getting a response? So “J” berated me saying "I can see on my end where you read the emails from “J#2" and you had plenty of notice it would be restarting. We have never even heard of a “J#2”, much less corresponded with him, our account manager was “T” and she was unresponsive. Additionally, when you sign up for the service it doesn't tell you that when you pause it, you will be auto renewed 3 months later. Since we never got a response from “T” and the service stopped, we would have never known it restarted if our bookkeeper didn't catch it. On the call it seemed if “J” was trying to train “C” on how to "lay down the law" with customers who were surprised by their auto billing. He was rude, abrupt, & he offered no resolution at all, he said he would have to investigate “J#2's” emails not being received. I asked for copies of those emails, sure enough it was not 6 or 4 emails as he claimed. He sent over 1 email, claiming was sent to us by “J#2” that mentioned restarting the service. We would have continued working with them long term because high quality links are valuable. But now we will 100% not be continuing, there are too many services that won't try to shake you down and bully you to pay services you didn't ask for. Names redacted at trustpilots request.

They'll charge your CC without your approval An unfortunate experience with OutreachFrog. At the beginning of the engagement, I was told that the subscription we agreed to was month to month and I could cancel at any time. Several day prior to our 3rd monthly recurring order, I emailed our account managers and asked them to temporarily pause my subscription. I explicitly said I did not want my credit card charged at that time because I had to shift resources to other area of the business that month, with full intensions of resuming with their services shortly after. Meaning I did not want to pay $1,200 to OutreachFrog that month. This was September 2023. Surprise Surprise, they went ahead and charged my credit card anyway. Again, I explained to them it was a budget issue and I did not want to spend those $1,200 in backlinks for that month. Following their unauthorized CC charge, I reached out multiple times requesting a refund to be issued to my CC with no success. Their initial response was to keep the balance in the account for a future order--completely missing the point of why I asked them to pause and failing to understand my situation. When I continued to push for a refund they disappeared. This all happened in September 2023. After 2 email exchanges and getting bounced around to 3rd person, they disappeared. They stopped responding to my emails despite several attempts. It's March of 2024 and I still have not gotten a resolution nor a response to this unauthorized credit card charge. If you're considering a backlink partner, explore other options. Your time is more valuable and you don't need to be dealing with this nonsense. A complete waste of time and frustration.

E-commerce Store Owner Having used SEO companies for over 7 years I have experienced many of differing quality and this seems like one of the better ones. A few things you must be aware of. They are a large company - so its different from working with a single link builder. But I'm ok with that because they seem to make up for that with the quality of the links they build. Another thing you need to know- you are paired with an account manager and that person is who handles your account. If you want to speak with someone else there - they want you to speak with your account manager about the account. That's ok but what about when your account manager is busy, you have to either call back or schedule in a time when the account manager is available. Apart from that as long as you know about that then you're ok just know that up front.

Highly Knowledgeable SEO Professionals Highly Knowledgeable SEO Professionals These guys know a lot about SEO and its refreshing to deal with operators that understand exactly what it takes to deliver high quality SEO.