Buyer Beware Buyer Beware! I used OutreachFrog earlier in the year for a website project with recurring backlink building. We kept the service going for a few months until we no longer needed it, emailing our account representative “T” to stop the service for now. No response back from “T” but the service stopped, no problem. Fast forward from August to December now, we notice we are being charged the monthly fee for the past two months. We set an appointment with “A” for the same day, that appointment was intercepted by “J” and “C”. They called my cell phone at the scheduled time and insisted that we be on the google call link that they sent over before they would discuss billing, once I joined I realized it was to get their AI program that was also on joined to the call to record the call. That's when the full court press started about addressing our issue. “J” led the call very aggressively, stating "they sent out 6 emails regarding the restart of the service", when I asked him to send over those emails he reduced the amount to 4 "I was exaggerating". I let them know that we never received any emails regarding the restart of service, “T” replied in October to solicit a call to discuss their opinion on our website needs without mentioning a restart. Why wouldn't someone call if they are not getting a response? So “J” berated me saying "I can see on my end where you read the emails from “J#2" and you had plenty of notice it would be restarting. We have never even heard of a “J#2”, much less corresponded with him, our account manager was “T” and she was unresponsive. Additionally, when you sign up for the service it doesn't tell you that when you pause it, you will be auto renewed 3 months later. Since we never got a response from “T” and the service stopped, we would have never known it restarted if our bookkeeper didn't catch it. On the call it seemed if “J” was trying to train “C” on how to "lay down the law" with customers who were surprised by their auto billing. He was rude, abrupt, & he offered no resolution at all, he said he would have to investigate “J#2's” emails not being received. I asked for copies of those emails, sure enough it was not 6 or 4 emails as he claimed. He sent over 1 email, claiming was sent to us by “J#2” that mentioned restarting the service. We would have continued working with them long term because high quality links are valuable. But now we will 100% not be continuing, there are too many services that won't try to shake you down and bully you to pay services you didn't ask for. Names redacted at trustpilots request.

Kept their promises OutreachFrog has ranked 2 of my sites in the top 3, and now has a brand new site of mine looks like will get to page 1 soon. I’m ok with their white hat approach as although it takes longer to rank, once you are there you stay in the top spots.

E-commerce Store Owner Having used SEO companies for over 7 years I have experienced many of differing quality and this seems like one of the better ones. A few things you must be aware of. They are a large company - so its different from working with a single link builder. But I'm ok with that because they seem to make up for that with the quality of the links they build. Another thing you need to know- you are paired with an account manager and that person is who handles your account. If you want to speak with someone else there - they want you to speak with your account manager about the account. That's ok but what about when your account manager is busy, you have to either call back or schedule in a time when the account manager is available. Apart from that as long as you know about that then you're ok just know that up front.

Selling the same links that I get… Selling the same links that I get emailed offers for on a daily basis from link sellers at 3 times the price and a slower service. Do not recommend look elsewhere.

False advertising I encountered an ad they were running trying to pull clients from Hoth. The ad said "Free Link For Hoth Customers!!" (now I know companies never give anything away for free) But it had no promotion conditions or anything it just linked to a registration page. I registered and tried to get the promotion to find out there was none available. I started a live chat and was encountered with a very rude response - Basically saying I was nuts to believe I would ever get anything for free and they just blamed their system for the issue and that it was out of their hands instead of just saying "Sorry we wrote a misleading ad". I would have left it alone if I wasn't treated so rudely and perhaps if I had been issued an apology instead of met with confrontation. Very very bad first impression. REVIEW UPDATE: A manager did reach out to me and offer me a free backlink finally. They apologized for their employee's behavior.