They cancelled service but kept billing I used their review widget service and last week they emailed saying they were discontinuing that service starting July 31st. Then they billed me for August saying I didn't request a cancellation of billing in time! They discontinued service and want to keep billing for a service they no longer provide. They need to work on customer service.

Great Company with excellent service I joined Robly when they were just starting out. Switching from Constant Contact to Robly was a leap of faith to be sure, but it has proven to be a great business decision. With pricing and customer service that beats CC hands down, I am glad I did it. I was concerned that their attention to customer service would go by the wayside as they got larger, however their excellent customer service has remained impeccable. Their template selection is superb and UI is easy. Look forward to seeing what comes next for them (hint....add texting integration!)

Still Testing I am still testing the platform - I do like that they have a variety of things built into the system, and uploading contacts was relatively easy. I am finding the design portion a bit clunky to customize for the actual email campaigns.

Robly HAD great customer service Robly HAD great customer service. Sadly they decided to make a lot of changes which had a major impact on our marketing. First they decided to force us to remove gmail emails because they had not interacted for over a few months (during the pandemic our email marketing was reduced due to fewer sales being listed) then they changed their editor necessitating conversion of templates. They converted the wrong template and almost a month later after their agreeing to convert our PRIMARY template it still has not been done. My sale closes tomorrow and I have not been able to send out a proper email.

Their customer service was horrible. The Company is Awful! Stay Away! Their customer service was horrible. Chat support was almost never available. They missed calls. Their customer service manager was rude, curt and like a robot. I was referred to the service by the owners and had my account terminated after only 10 days. They knew the industry I was in and partly cited that as a reason to terminate me. It was hard to setup and when I finally had everything ready they kicked me off. They don't communicate well with each other. My rep knew I needed to sort out my list and they said there were too many bounces. They didn't even give me any notice. Horrible, horrible people to deal with. Stay away!