New Update (2023) - not ideal. Used to be a decent email service but they just updated the drag and drop editing and while you can now put embedded videos, the entire editor is more difficult and much more limiting. The mobile view is all off center and there’s no way to edit in mobile view to fix. When I reached out to the chat they told me that I just had to just “play around with it” to get it to look normal. The editor also glitches and you have to refresh the page almost every time.

Robly HAD great customer service Robly HAD great customer service. Sadly they decided to make a lot of changes which had a major impact on our marketing. First they decided to force us to remove gmail emails because they had not interacted for over a few months (during the pandemic our email marketing was reduced due to fewer sales being listed) then they changed their editor necessitating conversion of templates. They converted the wrong template and almost a month later after their agreeing to convert our PRIMARY template it still has not been done. My sale closes tomorrow and I have not been able to send out a proper email.

Their customer service was horrible. The Company is Awful! Stay Away! Their customer service was horrible. Chat support was almost never available. They missed calls. Their customer service manager was rude, curt and like a robot. I was referred to the service by the owners and had my account terminated after only 10 days. They knew the industry I was in and partly cited that as a reason to terminate me. It was hard to setup and when I finally had everything ready they kicked me off. They don't communicate well with each other. My rep knew I needed to sort out my list and they said there were too many bounces. They didn't even give me any notice. Horrible, horrible people to deal with. Stay away!

Constant Who? Robly Rules After switching to Robly from CC, we will never use another. Better Service - Hands down. Better Pricing - Definitely. Better Features - Absolutely. (Open Gen is great!) No brainer on who to use for your email marketing.

Be Careful Using This Company I've run several businesses, both online and brick-and-mortar and Robly is, by far, the most difficult business I've ever dealt with. Their email platform is amazing and the best in the industry. But, their subscription to their email platform is just awful. They have very, very strict and inflexible policies that are easy to violate and can cost you $100s of dollars...and they don't care...no refunds...nothing. If you decide to do business with Robly...just be careful and vigilant or I guarantee, you will get burned.