Still Testing I am still testing the platform - I do like that they have a variety of things built into the system, and uploading contacts was relatively easy. I am finding the design portion a bit clunky to customize for the actual email campaigns.

Constant Who? Robly Rules After switching to Robly from CC, we will never use another. Better Service - Hands down. Better Pricing - Definitely. Better Features - Absolutely. (Open Gen is great!) No brainer on who to use for your email marketing.

Things started off really well Things started off really well. Sending speed was fast, delivery was great and it showed through open rates, and customer service was excellent. And then as I continued to increase volume, all the sudden my open rates went from 30% to less than 1%, it takes about 6 hours to send 100k emails, and every time I asked customer service if they could look into it and tell me what happened, all I keep getting told is that "our engineers are looking into it". That's literally all I've been hearing, and then when I started to get frustrated, the customer service rep decided to get snippy with me. I thought my money was as green as everyone else. I'm a paying customer as well, and don't know what happened, but unfortunately it is causing me to start looking for other options.

Great Basics. Needs to expand the offerings. This is the perfect way to build beautiful communications for your business. We took advantage of the free design assistance where they took our existing logo and made a nice template from that. The only problem is that when you go in to work with the template it's difficult to keep some of the font colors from your template when you go to add your own work. Then trying to match the color is almost impossible. It would be nice if there was a "favorite colors" section to keep all your template colors in order. Also, there are only 10-15 fonts you can use and it can get very stagnant. I wish we had more fonts to choose from. Overall I enjoyed this better than constant contact purely from the design elements they added to our template, making it more professional and beautiful.

Robly HAD great customer service Robly HAD great customer service. Sadly they decided to make a lot of changes which had a major impact on our marketing. First they decided to force us to remove gmail emails because they had not interacted for over a few months (during the pandemic our email marketing was reduced due to fewer sales being listed) then they changed their editor necessitating conversion of templates. They converted the wrong template and almost a month later after their agreeing to convert our PRIMARY template it still has not been done. My sale closes tomorrow and I have not been able to send out a proper email.