They cancelled service but kept billing I used their review widget service and last week they emailed saying they were discontinuing that service starting July 31st. Then they billed me for August saying I didn't request a cancellation of billing in time! They discontinued service and want to keep billing for a service they no longer provide. They need to work on customer service.

We Love Robly! Robly is a great source for our Church to spread the word by updating our Parishioners on the upcoming event and news in our Parish. It is easy to use and they have a wonderful team to answer questions. It has been a great cost savings since switching from constant contact as well. Cheers to a great partnership

Things started off really well Things started off really well. Sending speed was fast, delivery was great and it showed through open rates, and customer service was excellent. And then as I continued to increase volume, all the sudden my open rates went from 30% to less than 1%, it takes about 6 hours to send 100k emails, and every time I asked customer service if they could look into it and tell me what happened, all I keep getting told is that "our engineers are looking into it". That's literally all I've been hearing, and then when I started to get frustrated, the customer service rep decided to get snippy with me. I thought my money was as green as everyone else. I'm a paying customer as well, and don't know what happened, but unfortunately it is causing me to start looking for other options.

The platform is simply too expensive…Too The platform is simply too expensive for small time businesses starting out. They need to offer a more reasonable rate. That is why I am canceling

Good enough Overall I think Robly gets the job done. However, we've had reports of people not receiving our emails even though they claimed not to have unsubscribed. Also, the data shown on users seems inconsistent or non-reflective of the truth.