Good enough Overall I think Robly gets the job done. However, we've had reports of people not receiving our emails even though they claimed not to have unsubscribed. Also, the data shown on users seems inconsistent or non-reflective of the truth.

New Update (2023) - not ideal. Used to be a decent email service but they just updated the drag and drop editing and while you can now put embedded videos, the entire editor is more difficult and much more limiting. The mobile view is all off center and there’s no way to edit in mobile view to fix. When I reached out to the chat they told me that I just had to just “play around with it” to get it to look normal. The editor also glitches and you have to refresh the page almost every time.

Be Careful Using This Company I've run several businesses, both online and brick-and-mortar and Robly is, by far, the most difficult business I've ever dealt with. Their email platform is amazing and the best in the industry. But, their subscription to their email platform is just awful. They have very, very strict and inflexible policies that are easy to violate and can cost you $100s of dollars...and they don't care...no refunds...nothing. If you decide to do business with Robly...just be careful and vigilant or I guarantee, you will get burned.

Still Testing I am still testing the platform - I do like that they have a variety of things built into the system, and uploading contacts was relatively easy. I am finding the design portion a bit clunky to customize for the actual email campaigns.

Things started off really well Things started off really well. Sending speed was fast, delivery was great and it showed through open rates, and customer service was excellent. And then as I continued to increase volume, all the sudden my open rates went from 30% to less than 1%, it takes about 6 hours to send 100k emails, and every time I asked customer service if they could look into it and tell me what happened, all I keep getting told is that "our engineers are looking into it". That's literally all I've been hearing, and then when I started to get frustrated, the customer service rep decided to get snippy with me. I thought my money was as green as everyone else. I'm a paying customer as well, and don't know what happened, but unfortunately it is causing me to start looking for other options.