Be Careful Using This Company I've run several businesses, both online and brick-and-mortar and Robly is, by far, the most difficult business I've ever dealt with. Their email platform is amazing and the best in the industry. But, their subscription to their email platform is just awful. They have very, very strict and inflexible policies that are easy to violate and can cost you $100s of dollars...and they don't care...no refunds...nothing. If you decide to do business with Robly...just be careful and vigilant or I guarantee, you will get burned.

Good enough Overall I think Robly gets the job done. However, we've had reports of people not receiving our emails even though they claimed not to have unsubscribed. Also, the data shown on users seems inconsistent or non-reflective of the truth.

Great Company with excellent service I joined Robly when they were just starting out. Switching from Constant Contact to Robly was a leap of faith to be sure, but it has proven to be a great business decision. With pricing and customer service that beats CC hands down, I am glad I did it. I was concerned that their attention to customer service would go by the wayside as they got larger, however their excellent customer service has remained impeccable. Their template selection is superb and UI is easy. Look forward to seeing what comes next for them (hint....add texting integration!)

Great Basics. Needs to expand the offerings. This is the perfect way to build beautiful communications for your business. We took advantage of the free design assistance where they took our existing logo and made a nice template from that. The only problem is that when you go in to work with the template it's difficult to keep some of the font colors from your template when you go to add your own work. Then trying to match the color is almost impossible. It would be nice if there was a "favorite colors" section to keep all your template colors in order. Also, there are only 10-15 fonts you can use and it can get very stagnant. I wish we had more fonts to choose from. Overall I enjoyed this better than constant contact purely from the design elements they added to our template, making it more professional and beautiful.

Their customer service was horrible. The Company is Awful! Stay Away! Their customer service was horrible. Chat support was almost never available. They missed calls. Their customer service manager was rude, curt and like a robot. I was referred to the service by the owners and had my account terminated after only 10 days. They knew the industry I was in and partly cited that as a reason to terminate me. It was hard to setup and when I finally had everything ready they kicked me off. They don't communicate well with each other. My rep knew I needed to sort out my list and they said there were too many bounces. They didn't even give me any notice. Horrible, horrible people to deal with. Stay away!