Very bad customer service Very bad customer service. I waste 3 days to setup account, campaign, ads, they even require me to setup my CC details and only after that suspend my ads and campaign, coz we are Law firm. Are you kidding me? There are a lot of Law firms, who have account with Adroll. Few words about customer service: no phone communication, email and chat (just basic answers), sometimes response time is >48 hours. Waste of my time :-(

Good service Alan Walsh started being our account manager a couple of months ago. Since then he has showed real interest in our goals and priorities in the platform and helped us to optimize our performance by giving good advice. He's been really willing to help from the very first minute. L.M. (EU Business School)

The stats they give seem totally made… The stats they give seem totally made up. Says I have a 50x ROI but I used Google Analytics and Metorik to check and I can't find a single sale attributed to them using UTM links. Don't waste your money!!!

FRAUD Be aware from This FRAUD People We didn't use tool still they deduct charges and not giving us refund. don't trust this fraudest company. if you need to spend i've in my account i can give it to you! this is fraud company don't even enroll for trial period! if you forget to cancel subscription they will not refund you or support you! let's see we raised the ticket for refund.

Excellent service We used AdRoll to do remarketing campaigns a lot. It is easy to use and could satisfy our different business needs. It now has been a vitally important platform for our business success. Their client service is terrific! Whenever we have questions, we will get immediate feedback and support from them. Thank you, Carson, for your always kind support.