Good service Alan Walsh started being our account manager a couple of months ago. Since then he has showed real interest in our goals and priorities in the platform and helped us to optimize our performance by giving good advice. He's been really willing to help from the very first minute. L.M. (EU Business School)

Great Tool & Great Account Managers We have had two amazing Account Managers, Randi & Wes, who have helped us with strategies, goals we want to accomplish, and support. The platform has been very easy to use with the help of our Account Managers. The shortage of our company staff to use all the tools of the platform would be the only negative. We are getting new leads, that we are wanting to accomplish, and our average order value has gone up.

Very bad customer service Very bad customer service. I waste 3 days to setup account, campaign, ads, they even require me to setup my CC details and only after that suspend my ads and campaign, coz we are Law firm. Are you kidding me? There are a lot of Law firms, who have account with Adroll. Few words about customer service: no phone communication, email and chat (just basic answers), sometimes response time is >48 hours. Waste of my time :-(

Absolutely AWFUL customer service Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.

I viewed Adroll's stats on my two … I viewed Adroll's stats on my two stores' advertising as HIGHLY SUSPECT, so I ran a test. I opened a brand new store with June 2017 online revenue of a mere $530, Adroll lied with a June report of $11,845 of Attributed Revenue from the $280 ad expense!!! BWAHAHAHAA adroll is a farce. AVOID Adroll.