Promo credit cannot be used They offer you a credit that you can not use without being charged hundreds of euros. Take care when using this platform as you can be surprised with big charges in your account.

AVOID THESE SCAMMERS These guys are amateurs. Classic case of the “woke” generation who ban or disprove ads for small businesses that sell legitimate legal products that are available on high street shops. But because it doesn’t fit in their rhetoric they ban and suspend ads but they’re happy to steal money. Please avoid these scam artists. The 5 star reviews on here all fake too, not one has been verified, they’re all fake and done by staff of this scam site. Be careful please.

Absolutely AWFUL customer service Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.

When I first began onboarding When I first began onboarding, a bug in the welcome screen prevented me from using AdRoll (reproducible on both Chrome and Firefox). There was no way to cancel the account from this screen. 4 weeks later, I received a £60 charge and no refund offer despite never having used the product. Needless to say, it's one of the most poorly handled onboarding experiences I've encountered and has put me off additional investment. Doing further research on AdRoll, I see this is a common problem. I've been recommended Criteo and ReTargeter as alternatives.

Very bad customer service Very bad customer service. I waste 3 days to setup account, campaign, ads, they even require me to setup my CC details and only after that suspend my ads and campaign, coz we are Law firm. Are you kidding me? There are a lot of Law firms, who have account with Adroll. Few words about customer service: no phone communication, email and chat (just basic answers), sometimes response time is >48 hours. Waste of my time :-(