AdRoll

2300 Harrison St 2nd floor, 94110, San Francisco, United States
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2.10
Based on 20 Reviews

5

25.00%

4

0.00%

3

5.00%

2

0.00%

1

70.00%
About AdRoll

AdRoll is an e-commerce marketing platform that gives growing direct-to-consumer brands the power to connect with customers wherever they are. Our machine learning engine uses established data on 70% of the world's online shoppers to predict behavior, ad engagement, and store performance better than anyone. Our machine learning engine makes a trillion decisions a day, so you can focus on strategic, creative work and grow faster, using the resources you have today. Our platform combines your customer data and ours from every point, giving you the entire bird’s-eye view of each customer’s habits, with continuous measurement and attribution to guide your strategy.

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Downtown DTLA LAW Group
GB

Very bad customer service Very bad customer service. I waste 3 days to setup account, campaign, ads, they even require me to setup my CC details and only after that suspend my ads and campaign, coz we are Law firm. Are you kidding me? There are a lot of Law firms, who have account with Adroll. Few words about customer service: no phone communication, email and chat (just basic answers), sometimes response time is >48 hours. Waste of my time :-(

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ukbuyer
GB

Not the answer you need to your Advertising if you are a small company We installed this on our site and so far have not been able to use it properly. From initial sales pitch, we thought it would be much more automated, that you would be able to set up dynamic ads to retarget customers. Its been hassle all the way. First we found a bug when trying to set up Cart Abandonment Ads with Facebook, as you cant do dynamic ads, nor can you select adverts as there is a bug, which has not been fixed. Secondly, I couldnt even get it working as its still in review 6 days later! Frankly they are only interested in you if you have 50K visitors per month. Have cancelled the trial and uninstalled the plugin. Not impressed!

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Harsh Chaklasiya
IN

FRAUD Be aware from This FRAUD People We didn't use tool still they deduct charges and not giving us refund. don't trust this fraudest company. if you need to spend i've in my account i can give it to you! this is fraud company don't even enroll for trial period! if you forget to cancel subscription they will not refund you or support you! let's see we raised the ticket for refund.

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Jake
GB

Absolutely AWFUL customer service Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.

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Tom Riglar
GB

When I first began onboarding When I first began onboarding, a bug in the welcome screen prevented me from using AdRoll (reproducible on both Chrome and Firefox). There was no way to cancel the account from this screen. 4 weeks later, I received a £60 charge and no refund offer despite never having used the product. Needless to say, it's one of the most poorly handled onboarding experiences I've encountered and has put me off additional investment. Doing further research on AdRoll, I see this is a common problem. I've been recommended Criteo and ReTargeter as alternatives.

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