C Reeve
GBSupport is a joke - partially works but happy to take your money Only does half the job, it does update Google Merchant with my products from Square, but doesn't seem to bring all the information over correctly - particularly whether an item is in stock or not. I have been messaging back and forth with their "support" team for over 4 months now and am still no further forward. I just get told they have "created a follow-up" to some mystery department. Nothing ever comes of it, I just keep chasing. I was previously using their Google Shopping Ads through them, until Google removed all my products from the sponsored section due to issues with products not being in stock when showing as in stock, hadn't long paid for that months worth of ads. Lost almost all money as Google not showing ads so there was no clicks, Kliken simply kept my money.
jason coyle
GBSigned up through ionos, avoid this company. Signed up through ionos. They initially listed some products but google removed almost immediately. They made no attempt to rectify this. When I contacted Google direct they provided me with solutions. Kliken obviously didn't do this or my products could have been listed. After several attempts to contact for refunds and not receiving a reply I finally am told that I'll get my latest bill refunded. Glad that I haven't been signed up for to long. I'd advise against using this company at all. Listings seem automated and customer service is slow. IONOs please consider who you partner with.
Galya P.
GBI would give them 0 stars if possible I would give them 0 stars if possible. My advice is to avoid this scam. They just stole my money. When I asked them to send me link of my campaign they sent me some fake picture of I don’t know what. Second time they told me that my campaign is been on October but I paid them on May which makes impossible the campaign to run few months earlier what shows them as stupid liars. Finally, after my insistence for refund I got half of the money I paid. Now I will report them as online scam.
Brian Mason
CMGood service but poor customer support Good service but poor customer support. I ran a campaign with them and it was all good in the beginning till my kliken account had some issues and I couldn't make payments anymore. I have spoken to the customer support severally and they keep saying their looking into the matter with no concrete results. Really poor customer service and the billing department is never available
Denis Schmidt
DEPlease refund my money Same issue as the other customers. I paid 160usd to publish my e-commerce on google shopping and they never delivered what promised. Couple of days ago, they send me an automatic message telling me that they cannot publish my products due to "misreprentation". then they proceeded to copy paste to me some rules from google shopping policy pages and that's it. Please refund my money and please do it now. My request is in ticket #330465