Kindful is a powerful tool to help C-10 Kindful is a powerful tool to help our small non-profit manage donor relations and conduct fundraising. I particularly appreciate the fast and helpful responses to our questions. There are a few things that would make life easier- like formatting thank you letters (and envelopes) and being able to hide data fields we don't use. But we are still learning. Thanks for your support, team Kindful!

I just find it so very difficult to… I just find it so very difficult to find the reports I want and how to print them. I have a set report to come to me on Monday's, but 1 week it will come in a spreadsheet, the next time it just might be a document. Sometimes it is unreadable as the information is all on top of each other. I also find it difficult to add in new categories.

We received customized service due to our... Our initial transfer of data was rocky but the Kindful team did all they could to help us make the transition as smooth as possible. We received customized service due to our own particular problems and it was very appreciated. Lots of back and forth with the customer service people and now, a year and a half later, we rarely, if ever need help. So pleased with our decision!

I love that Kindful has responsive… I love that Kindful has responsive support and their developers are responsive to queries and updates. I'm still struggling with reporting, acknowledgement and third party integration features even after almost a year. Since my background is technical this seems more an issue with the product but could also be I just don't have enough time in my day to become that expert on Kindful. However, my impression is it was supposed to be "easy" to use. That being said, it is getting better with some current improvements.

Kindful used to be awesome Kindful used to be awesome. No more. Kindful was purchased by Boomerang and is now marked for obsolescence. Support is marked by long delays and a near complete lack of caring. Integrations are poorly maintained and weeks go by without response to tech support problems and customer service isn't helpful. It's pretty sad. Kindful has never been very user friendly, but was reliable and had good people to help you. Those people seemed to have moved on.