Best for the Price We have been using Kindful for a little more than 2 years. Their donation forms and plug-ins are the best I have seen from any donor CRM. Their user-interface is simple and intuitive. And their service and user-support is very responsive. For the price, you can't find anything better [trust me, I've looked]. Some of their tools need to be supplemented by other platforms, specifically we use an alternate tool for peer-to-peer fundraising. But since they have an open API, we've been able to seamlessly work between multiple platforms to bridge those gaps. The only piece that I really hope they improve soon is their task management/donor forecasting tools. Unless you rely very heavily on moves-management plans for major donors, you can probably work around that.

We've been with Kindful for a year now We've been with Kindful for a year now. Their CRM software has helped us be more efficient and up our game. They are always coming out with useful improvements. Their webinars are helpful not only in using their software but also in enhancing how your business is run. It's clear, their goal is to make each organization the best it can be.

When Kindful in not Kind Our small nonprofit did a lot of research when choosing a donor management system. Our choice landed with Kindful. After 6 months of onboarding experience, and a few uploading issues that corrupter our financial management program, QuickBooks, we had to break our ties with Kindful. If we had renewed, they would have honored a $600 discount, but with our poor experience, we decided not to renew. I am very disappointed they told us they would not honor any type of financial refund, despite the hours we had to pay employees to fix their mistake. I caution you, do not allow Kindful to sync by uploading to Quickbooks, until you are sure everything has been imported correctly into Kindful during your onboarding sessions.

Kindful has been a great tool Kindful has been a great tool for us to use. They are super helpful and great customer service. Their platform is user friendly, and the open API allows our other applications to be useful as well. You have to make sure how the partners work and keep control of duplicate contacts or the CRM can get messy and you have multiples of contacts.

Kindful has been absolutely essential… Kindful has been absolutely essential for Friends of Kijabe. It pays for itself with the add credit card fee option at checkout. Support is great, plays nicely with other programs. Syncs with quickbooks, though does require diligence to make sure designations and funds are correct. Looking forward to switching to Emma for email sync possibilities.