Bias Agenda This company does not support conservative values. Their platform is designed to accommodate their political views. I would not recommend Kindful due to their bias agenda.

We received customized service due to our... Our initial transfer of data was rocky but the Kindful team did all they could to help us make the transition as smooth as possible. We received customized service due to our own particular problems and it was very appreciated. Lots of back and forth with the customer service people and now, a year and a half later, we rarely, if ever need help. So pleased with our decision!

Kindful is dynamic, yet easy to use I've really loved how easy Kindful has made running our online donations. Before it was just a hectic mess of spreadsheets emailed back and forth and now our whole team can be on the same page. The program gives us enough flexibility to build what we need but it is user-friendly enough that all members of our team - despite varying tech capability - can all manage and use the program.

When Kindful in not Kind Our small nonprofit did a lot of research when choosing a donor management system. Our choice landed with Kindful. After 6 months of onboarding experience, and a few uploading issues that corrupter our financial management program, QuickBooks, we had to break our ties with Kindful. If we had renewed, they would have honored a $600 discount, but with our poor experience, we decided not to renew. I am very disappointed they told us they would not honor any type of financial refund, despite the hours we had to pay employees to fix their mistake. I caution you, do not allow Kindful to sync by uploading to Quickbooks, until you are sure everything has been imported correctly into Kindful during your onboarding sessions.

I love that Kindful has responsive… I love that Kindful has responsive support and their developers are responsive to queries and updates. I'm still struggling with reporting, acknowledgement and third party integration features even after almost a year. Since my background is technical this seems more an issue with the product but could also be I just don't have enough time in my day to become that expert on Kindful. However, my impression is it was supposed to be "easy" to use. That being said, it is getting better with some current improvements.