Kindful is dynamic, yet easy to use I've really loved how easy Kindful has made running our online donations. Before it was just a hectic mess of spreadsheets emailed back and forth and now our whole team can be on the same page. The program gives us enough flexibility to build what we need but it is user-friendly enough that all members of our team - despite varying tech capability - can all manage and use the program.

Not as good as what we were told/sold! We purchased Kindful one year ago and I knew this was going to be the answer to our problems. Our salesperson did an excellent job of selling but unfortunately that is where it has ended. It is not user-friendly. It does not work well with Quickbooks. It is not an easy transition or download from an existing product. It is not report friendly. I would actually give it a lower rating except everyone has been so "Kind". The helpdesk is better than average. This transition has been a nightmare and I do not see it getting a lot better. Sorry!

I love that Kindful has responsive… I love that Kindful has responsive support and their developers are responsive to queries and updates. I'm still struggling with reporting, acknowledgement and third party integration features even after almost a year. Since my background is technical this seems more an issue with the product but could also be I just don't have enough time in my day to become that expert on Kindful. However, my impression is it was supposed to be "easy" to use. That being said, it is getting better with some current improvements.

Nonprofit Our nonprofit has been able to better track and maintain our donor base since we started using Kindful 2+ years ago. There are several facets we haven’t used yet, but we are looking forward to the improvements to our donor management when we have time to implement things we have learned from guides and webinars. Thank you, Kindful! You make my job easier!

System is easy to use and very dynamic System is easy to use and very dynamic. Love all the integrations offered. This way if Kindful doesn't do what we need there is inevitably another platform that does but the systems are still linked. Customer service is 100% the best part. They are extremely responsive, helpful, and knowledgeable. Definitely one of the biggest selling points after spending a lot of time on other systems with getting very little support