Kindful used to be awesome Kindful used to be awesome. No more. Kindful was purchased by Boomerang and is now marked for obsolescence. Support is marked by long delays and a near complete lack of caring. Integrations are poorly maintained and weeks go by without response to tech support problems and customer service isn't helpful. It's pretty sad. Kindful has never been very user friendly, but was reliable and had good people to help you. Those people seemed to have moved on.

Would not correct our database integration … Would not correct our integration for our database. Their explanation of the process was poor, I reached out because I didn't understand and received a basic, read it again response, I downloaded my database to the best of my understanding, needless to say it was wrong, I couldn't run correct reports, I spent a lot of time with one of the techs trying to fix it, after a month, they had "Fixed it" and when I went in, it was still very wrong. I reached out again and told them my only solution was to truly start all over again with the process, wipe everything out and start over. They refused to do this and then I wanted to terminate and they wouldn't refund any of our money. It was a very long and inconvenient process and I went back to my old database and will not renew with them. The whole purpose of a database is have correct information, if you can't work with me until it is correct, then that defeats the purpose.

I just find it so very difficult to… I just find it so very difficult to find the reports I want and how to print them. I have a set report to come to me on Monday's, but 1 week it will come in a spreadsheet, the next time it just might be a document. Sometimes it is unreadable as the information is all on top of each other. I also find it difficult to add in new categories.

Kindful is dynamic, yet easy to use I've really loved how easy Kindful has made running our online donations. Before it was just a hectic mess of spreadsheets emailed back and forth and now our whole team can be on the same page. The program gives us enough flexibility to build what we need but it is user-friendly enough that all members of our team - despite varying tech capability - can all manage and use the program.

New updates are great for individual… New updates are great for individual donor landing page. I do struggle when in activities/ contact. When building a report it is hard to find what I want to include. ie name, address, ytd contribution. Seems kind of random and not grouped well. Would be nice if there was a default. Sorry if I am having trouble explaining.