Would not correct our database integration … Would not correct our integration for our database. Their explanation of the process was poor, I reached out because I didn't understand and received a basic, read it again response, I downloaded my database to the best of my understanding, needless to say it was wrong, I couldn't run correct reports, I spent a lot of time with one of the techs trying to fix it, after a month, they had "Fixed it" and when I went in, it was still very wrong. I reached out again and told them my only solution was to truly start all over again with the process, wipe everything out and start over. They refused to do this and then I wanted to terminate and they wouldn't refund any of our money. It was a very long and inconvenient process and I went back to my old database and will not renew with them. The whole purpose of a database is have correct information, if you can't work with me until it is correct, then that defeats the purpose.

Kindful is a powerful tool to help C-10 Kindful is a powerful tool to help our small non-profit manage donor relations and conduct fundraising. I particularly appreciate the fast and helpful responses to our questions. There are a few things that would make life easier- like formatting thank you letters (and envelopes) and being able to hide data fields we don't use. But we are still learning. Thanks for your support, team Kindful!

I love that Kindful has responsive… I love that Kindful has responsive support and their developers are responsive to queries and updates. I'm still struggling with reporting, acknowledgement and third party integration features even after almost a year. Since my background is technical this seems more an issue with the product but could also be I just don't have enough time in my day to become that expert on Kindful. However, my impression is it was supposed to be "easy" to use. That being said, it is getting better with some current improvements.

Kindful has been super helpful for our… Kindful has been super helpful for our organization. Before Kindful we used a system of google spreadsheets and PayPal to manage and keep track of donation. Kindful has been a game changer for us. We are now able to track all donations accurately and process donations through PayPal and Stripe. There are so many useful tools in Kindful like the acknowledgements and peer to peer fundraising pages. We've been using Kindful for 3 years and I wouldn't change a thing.

We received customized service due to our... Our initial transfer of data was rocky but the Kindful team did all they could to help us make the transition as smooth as possible. We received customized service due to our own particular problems and it was very appreciated. Lots of back and forth with the customer service people and now, a year and a half later, we rarely, if ever need help. So pleased with our decision!