Used for sending spam. I receive spam from companies using their service. I've been able to prove this over and over. When reporting abuse, Mailchimp will just mark it "resolved" without ever commenting on the fact. They're more or less impossible to get in contact with, specially when dealing with abuse claims. They end their automated emails with "We look forward to hearing from you soon.", but if you reply it will just make a new request leading to another automated email. Getting any actual contact with MailChimp is impossible. I have waited for almost two weeks ...

They used to be top before 2 years but… They used to be top before 2 years but not anymore. I am trying to regain access to my account, I have activated a 2FA with my old number and all the codes go to this one. I have contacted support more than 7 times, but they ignored my emails (I got a reply after 8-9 days), still waiting for a solution for over 4 months now...

An absolut disaster Created a campaign and wanted to get used to the system so I send the more or less blank e-mail to only one person, my co-founder. The mail somehow never reached us but the customer service did... just to tell us that our company is now blocked because my colleague didn't "Opt in" receiving the mail... After explaining the case to the CS, they informed me that they've "thoroughly" reviewed the situation and that I'm welcomed to use a competitor because mailchimp continues to block us. What the actual fk?

PATHETIC SUPPORT BOT: Have a question about Mailchimp? What can I help with? BOT: Questions about pricing? BOT: Connect with our Sales team here. BOT: Hello Vaughan! 👋 BOT: I’m Mailchimp Assistant, and I’m here to help you with your Mailchimp questions. BOT: As a new user, you have 29 days remaining of email support with our award-winning Support team. Type ‘Contact Support’ at any time to email them. BOT: Ask me anything, like "How do I create a campaign?" USER: chat with an agent? BOT: Are you sure I can't help? I know a lot about Mailchimp, and I can help you find what you're looking for. BOT: Ask me your question or try rephrasing, so I can help get you answers now. USER: I want a live chat BOT: I would be happy to connect you with our Support team! BOT: I'll send an email so our team can help. BOT: Please describe your problem in a few words. USER: same problem as yesterday - you wont accept my payment BOT: Would you like to upload a file or screen shot to your support request? USER: Selected: No BOT: Thanks, I've sent your question to our team. Emails are answered in the order they are received. They'll get back to you as soon as they're able. BOT: Let me know if there's anything else I can help you with! 😀 USER: I want to speak to an agent now BOT: I would be happy to connect you with our Support team! BOT: I'll send an email so our team can help. BOT: Please describe your problem in a few words. USER: I dont want to send an email - I want a live chat with an agent NOW!! BOT: Would you like to upload a file or screen shot to your support request? USER: Selected: No BOT: Thanks, I've sent your question to our team. Emails are answered in the order they are received. They'll get back to you as soon as they're able. BOT: Let me know if there's anything else I can help you with! 😀 USER: you are useless BOT: I'm sorry, I don't understand what you're asking. BOT: Can you clarify what you mean for me? It might help to rephrase. BOT: Questions about pricing? BOT: Connect with our Sales team here. BOT: What country are you located in? USER: Selected: South Africa BOT: How would you like to connect with Sales? USER: I'd like to chat now. BOT: What can we help with? USER: Billing problem with my existing account. BOT: If you have questions about your Billing, we can help out. What billing topic do you have questions about? USER: Accepted payment methods BOT: We accept all major credit and debit cards, PayPal, SEPA Direct Debit (Austria, Belgium, Germany, and Netherlands only), and iDEAL (Netherlands only). Discover and American Express cards are not supported by all currencies. BOT: If you have additional questions on these methods or want to discuss payment in advance, you can contact our Billing team. USER: Contact Billing BOT: I will get you to our billing team who is best equipped to help. They work by email only and are the quickest solution. BOT: Do you have a file to upload for our billing team? USER: Selected: No BOT: What is the best email address to contact you at? USER: ... BOT: Thanks, I've sent your question to our Billing team. 📬 BOT: Emails are answered in the order they are received. A member of our Billing team will get back to you as soon as they're able. BOT: Hi there Vaughan! 👋 BOT: I’m Mailchimp Assistant, and I’m here to help you with your Mailchimp questions. BOT: As a new user, you have 29 days remaining of email support with our award-winning Support team. Type ‘Contact Support’ at any time to email them. BOT: Ask me anything, like "How do I create a campaign?" USER: payment BOT: If you have questions about your Billing, we can help out. What billing topic do you have questions about? USER: Contact Sales BOT: What country are you located in? USER: Selected: South Africa BOT: How would you like to connect with Sales? USER: I'd like to chat now. BOT: What can we help with? USER: Talk to sales. BOT: Excellent. In case we get disconnected, is ... the best email address to reach you at? USER: yes BOT: What's your last name? USER: Luck BOT: What is your current number of contacts? USER: Selected: 5,001 - 50,000 BOT: What is your company name? USER: Frontline Fellowship BOT: What is your phone number? USER: ... BOT: Ok, we're ready to go. I'll connect you with an agent. BOT: It looks like chat is not available. Let me learn a little bit about you, so an agent can reply by email. BOT: What is your current number of contacts? USER: Selected: 5,001 - 50,000 BOT: Last question: what specific questions can we answer to help you get started? USER: I cant pay for my plan - card is showing errors when all info is correct - I am waiting for support for over a day now - PATHETIC BOT: Thank you! That's everything we need. Our Sales team will be in touch as soon as possible.

Absolutely scam company Absolutely scam company, they have billed me £23000 for add-on based for the last 3 months highest peak of my subscribers and they want this money for the next month to be paid which I'm currently i have only 200 subscibers in my account ? They have increased my plan silently without anynotification at all. They charge per email subscriber or sent an email (whichever is highest)