Horrible customer service Horrible customer service, horrible abuse-prevention system that "detects" abusive words which do not exist. I was about to send a marketing email for engineering services which turned out to be abusive. The poor customer representative asked me to export/remove my data from Mailchimp.

An absolut disaster Created a campaign and wanted to get used to the system so I send the more or less blank e-mail to only one person, my co-founder. The mail somehow never reached us but the customer service did... just to tell us that our company is now blocked because my colleague didn't "Opt in" receiving the mail... After explaining the case to the CS, they informed me that they've "thoroughly" reviewed the situation and that I'm welcomed to use a competitor because mailchimp continues to block us. What the actual fk?

Do yourself a favour and go any where… Do yourself a favour and go any where else.

This is a rip-off. The interface is terribly slow. But the worst part is the billing. It fluctuates every month so you never know how much you will pay. Also, the prices keep increasing and they charge you even more for "additional block" without warning. They do not act swiftly to reduce the billing amount when you downgrade your plan. This is a rip-off.

Mailchimp is a rip off! Mailchimp used to be great but they have raised their prices over the years and are not only overpriced they have horrible support. I changed providers and they kept charging me even after I had zero contacts they kept charging me for 12,000 / month which is over $200/month. They are a total rip off even if you don't send any emails you have to "pay for your contacts" which they are probably selling anyway. Not to be trusted and not worth the crazy fees!!! I had to make a dispute with my credit card company as they keep trying to charge me even after archiving all my contacts.