Horrible customer service Horrible customer service, horrible abuse-prevention system that "detects" abusive words which do not exist. I was about to send a marketing email for engineering services which turned out to be abusive. The poor customer representative asked me to export/remove my data from Mailchimp.

Very Poor templates. Very poor assistance Very Poor templates, and not easy to modificate. If you want to come back to a previous version, it is impossible. This can be applied both for landing pages, but also for embedded forms which are not easily customizable (before mail chimp I tried Convert kit and on this field it was quite better). Even with a paid plan receiving assistance is impossible: - with the BOY... waste of time - with the email, I filled all the fields, but when I tried to send it says "there was an error in sending" luckily we're talking about Mailchimp, that should be the specialist of email - with the chat, at the beginning someone answer me, but when I explained the problem, She disappeared. then came back after 10 min, making me loose a lot of time, asking me unuseful screenshots, asking silly questions without solving anything. I would rather prefer she saying "our templates don't have the option come to the previous step" instead of loosing 40 min

They used to be top before 2 years but… They used to be top before 2 years but not anymore. I am trying to regain access to my account, I have activated a 2FA with my old number and all the codes go to this one. I have contacted support more than 7 times, but they ignored my emails (I got a reply after 8-9 days), still waiting for a solution for over 4 months now...

WILL NOT TURN OFF RECURRING BILLING AFTER MULTIPLE REQUESTS. WILL NOT TURN OFF RECURRING BILLING AFTER MULTIPLE REQUESTS. I’ve been trying to get this POS company to stop my recurring billing for 4 months, and they won’t even respond to my emails. I wouldn’t be surprised if they’re the subject of a class action lawsuit in the future because of their deceptive practices. AVOID AT ALL COSTS.

Used for sending spam. I receive spam from companies using their service. I've been able to prove this over and over. When reporting abuse, Mailchimp will just mark it "resolved" without ever commenting on the fact. They're more or less impossible to get in contact with, specially when dealing with abuse claims. They end their automated emails with "We look forward to hearing from you soon.", but if you reply it will just make a new request leading to another automated email. Getting any actual contact with MailChimp is impossible. I have waited for almost two weeks ...