Concentrix + Webhelp

39899 Balentine Dr #235, 94560, Newark, United States
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1.40
Based on 20 Reviews

5

10.00%

4

0.00%

3

0.00%

2

0.00%

1

90.00%
About Concentrix + Webhelp

We’re Concentrix + Webhelp and we Design, Build, and Run the future of CX. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day, So chances are, we’ve already met!

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Devon
GB

Terrible company to work for Terrible company to work for. Was in class for almost two weeks. HR dropped the ball and some how mixed up my name on my i9. I reached out to let them know but still signed all documents, the second week in class like a day before nest I am told I have to leave the class before I am allowed to come back!! Mind you this was a temporary project, so those two day I missed were crucial. I missed two days calling, emailing, and chatting with people trying to get my i9 resolved. By the time I receive an email saying I can go back to the virtual class, I am told I would be reseated, well that never happened. I was never reseated and also told they don’t see that in the system. So I am out of work, no money and no response from concentrix.

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Alex Greensall
GB

HSBC/First direct Bad company to work… HSBC/First direct Bad company to work for! training was made to feel very uncomfortable and gave me anxiety due to 12 total assessments and your made to put your scores in a group chat so everyone can see what you got. Referencing/vetting is a joke you speak to 5 or 6 different people in recruitment sending over multiple peace’s of personal information and they ask for more and more want every part of your life for 10 years even when they have given you the job and have started already. Worse company I have ever worked at don’t believe a word that they say in training it’s all for show.

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WhyNot Solutions
GB

Aaron Nyel Francisco Aaron Nyel Francisco from Google team goes to customers directly disrespecting my agency and telling my customers directly that their video campaign is not working efficiently, my emails were absolutely ignored and never replied. Sent email to support or Concentrix. Be aware!

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Magdy Abdelraheem
EG

Incompetent Management Contracting with Scamming Providers - Opportunities are given based on favouritism rather than efficiency and actual competency. - No room for innovation: I proposed a few ideas to address and resolve multiple challenges being faced on an operational level. After many great thanks, they were all ignored and archived, and the challenges remained the same. - Scamming Service Providers: I had a heart attack on my 3rd day of employment, and the medical insurance provider refused to cover my medical expenses on the basis of never-communicated policies. I have been escalating the case internally for almost a year now across all escalation levels and the company kept on repeating the same excuses of not adhering to the never-communicated policies. I was offered an "exceptional compromise" to process 30k out of a 78k claim. I rejected this "exception" because I didn't violate a single policy communicated by either the company or the scamming provider. I was even threatened by the local management with severe consequences if I decided to share this experience publically and on Glassdoor specifically, which is one of many reasons why I'm sharing it. The whole case (in detail) has been documented in an email thread that I uploaded and published on my own Google Drive, but this platform does not allow sharing a link to the email thread in my review.

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Muhammad Azeem
GB

A shambles company who don't care about… A shambles company who don't care about your health or mental health. If you are working there don't work under team leaders like Jodie Flyn and Ray they will break you down mentally you will be depressed.

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