Concentrix + Webhelp

39899 Balentine Dr #235, 94560, Newark, United States
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1.40
Based on 20 Reviews

5

10.00%

4

0.00%

3

0.00%

2

0.00%

1

90.00%
About Concentrix + Webhelp

We’re Concentrix + Webhelp and we Design, Build, and Run the future of CX. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day, So chances are, we’ve already met!

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Mihail Tzanev
BG

The worst job you can apply to I've worked for this company for a year and it absolutely crushed me. -Low salary -monitoring your every move (even toilet breaks) -manipulative managers and many more.It feels like prison and I am so happy i quit recently. DO NOT do this to yourself and do not apply here.

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Magdy Abdelraheem
EG

Incompetent Management Contracting with Scamming Providers - Opportunities are given based on favouritism rather than efficiency and actual competency. - No room for innovation: I proposed a few ideas to address and resolve multiple challenges being faced on an operational level. After many great thanks, they were all ignored and archived, and the challenges remained the same. - Scamming Service Providers: I had a heart attack on my 3rd day of employment, and the medical insurance provider refused to cover my medical expenses on the basis of never-communicated policies. I have been escalating the case internally for almost a year now across all escalation levels and the company kept on repeating the same excuses of not adhering to the never-communicated policies. I was offered an "exceptional compromise" to process 30k out of a 78k claim. I rejected this "exception" because I didn't violate a single policy communicated by either the company or the scamming provider. I was even threatened by the local management with severe consequences if I decided to share this experience publically and on Glassdoor specifically, which is one of many reasons why I'm sharing it. The whole case (in detail) has been documented in an email thread that I uploaded and published on my own Google Drive, but this platform does not allow sharing a link to the email thread in my review.

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rudy wheeler
GB

No HELP Investing In Google Ads I wanted advice regarding investing in a Google Ads campaign. I called the 0800 number provided by Google. I spoke with Maria. She kept me on the phone for 45 minutes conducting a very thorough fact find. THEN - I was sent a bland, standard document - WHICH WAS IN NO WAY RELATED TO THE NEEDS I'D EXPLAINED OR THE TIME I'D INVESTED. When I posed this to Maria - her response was to SEND IT AGAIN!!! Looking a little deeper into this, I see I was not dealing with Google - I was dealing with CONCENTRIX. Appalling experience - GOOGLE - you must do better!

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Denis Avdic
DK

They treat employees like cattle, especially immigrants They will allow Nordic born people to have a separate holiday AND a separate set of paid time with their parents. They denied my request to travel from Copenhagen to Helsinki when my mom was in the hospital but then two weeks later, they allowed a Norwegian Swede whatever to travel to a Swedish forest and party with her parents. Company auditors will also accept that ethnic women with a condition are verbally assaulted. They chose to fire me after 5 years the same day I told them that some of my organs might need medical attention. My journey with them included a long period of 15+ hours of work and talks about career opportunities. My boss then went and credited a Nordic person with not just my work, everyone elses too. They will also deem the question “Can we have a Palestinian cause to vote for in the Christmas donation competition” as antisemitic and will give a written warning if you ask.

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Normal sized hands
GB

Stacey is off to flying start! Stacey is a new agent and she was patient and made everything very clear. That meant any worries were dealt with and all questions answered. Good job.

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