Concentrix + Webhelp

39899 Balentine Dr #235, 94560, Newark, United States
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1.40
Based on 20 Reviews

5

10.00%

4

0.00%

3

0.00%

2

0.00%

1

90.00%
About Concentrix + Webhelp

We’re Concentrix + Webhelp and we Design, Build, and Run the future of CX. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day, So chances are, we’ve already met!

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Tara Magill
GB

Company is awful Company is awful. Managers are complete bullies and sexually harrass people daily. They lack qualifications to manage their teams as they more than likely have worked in the company years even if they one minute we’re just a customer service agent. Hr department is despicable and breach confidentiality all of the time. Pay is woeful. Systems you are forced to work on are sub par. You don’t get paid for breaks and when you get paid every 2 weeks the pay is always significantly less and you have to go back and forth with pay roll. No mental health facilities.

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Magdy Abdelraheem
EG

Incompetent Management Contracting with Scamming Providers - Opportunities are given based on favouritism rather than efficiency and actual competency. - No room for innovation: I proposed a few ideas to address and resolve multiple challenges being faced on an operational level. After many great thanks, they were all ignored and archived, and the challenges remained the same. - Scamming Service Providers: I had a heart attack on my 3rd day of employment, and the medical insurance provider refused to cover my medical expenses on the basis of never-communicated policies. I have been escalating the case internally for almost a year now across all escalation levels and the company kept on repeating the same excuses of not adhering to the never-communicated policies. I was offered an "exceptional compromise" to process 30k out of a 78k claim. I rejected this "exception" because I didn't violate a single policy communicated by either the company or the scamming provider. I was even threatened by the local management with severe consequences if I decided to share this experience publically and on Glassdoor specifically, which is one of many reasons why I'm sharing it. The whole case (in detail) has been documented in an email thread that I uploaded and published on my own Google Drive, but this platform does not allow sharing a link to the email thread in my review.

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The Deerminator
GB

The worst company with the worst… The worst company with the worst people. If you're ever desperate for a job don't bother with these lot. All your hard work and effort will be spat upon and mind games will be played to have you removed if you diverge from the cult-like company ideals. Which is satanic and psychotic. They prey on the young, naive & desperate and frankly if the company disappeared tomorrow it would be a net benefit for all humanity. I suppose working there for 6 weeks gave me a fascinating real world insight into how Nazi Germany operated and how they got away (temporarily) with what they did.

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Denis Avdic
DK

They treat employees like cattle, especially immigrants They will allow Nordic born people to have a separate holiday AND a separate set of paid time with their parents. They denied my request to travel from Copenhagen to Helsinki when my mom was in the hospital but then two weeks later, they allowed a Norwegian Swede whatever to travel to a Swedish forest and party with her parents. Company auditors will also accept that ethnic women with a condition are verbally assaulted. They chose to fire me after 5 years the same day I told them that some of my organs might need medical attention. My journey with them included a long period of 15+ hours of work and talks about career opportunities. My boss then went and credited a Nordic person with not just my work, everyone elses too. They will also deem the question “Can we have a Palestinian cause to vote for in the Christmas donation competition” as antisemitic and will give a written warning if you ask.

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WhyNot Solutions
GB

Aaron Nyel Francisco Aaron Nyel Francisco from Google team goes to customers directly disrespecting my agency and telling my customers directly that their video campaign is not working efficiently, my emails were absolutely ignored and never replied. Sent email to support or Concentrix. Be aware!

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