Quality of Live Transfers Has Gone Downhill Quality of Live Transfers has gone downhill and, yet, cost per lead has gone up. I was warned about this happening with Datalot by other former users. For the first 60 days you have an on boarding account manager, which worked out well. Bogus live transfers (immediately hung up, mentally incompetent, etc.) were immediately refunded by them. Now that we have been using them for 60+ days we get transferred to a new account manager and most replies are about how they cannot help with a refund or that they are beyond the scope of what is refundable because the lead "passed" the questioning with a customer support rep. How ironic that Datalot doesn't seem to mind billing for ANY live transfer with a pulse, but the moment we ask for a refund on a bad lead it outside the terms of service. If Datalot wants to keep their clients then it might be prudent to weigh what value they bring to their business revenues. An occasional refund for a completely bogus lead shouldn't be such a hassle. Rather, it should be considered essential for quality customer service.

This company was great when it first… This company was great when it first started. Now you are bidding a high amount for leads and they create a 1 pager that they have given new farmers agents setting unrealistic expectations in my area. My average call costs $70 and the quality is not as good as it once was. They have also are difficult on their return policy even though they might send you a mobile home or something that isn't related to your campaign. The only reason I am giving 3 stars and not less is because I have had a decent conversion ratio (25%) This is good if you already have an established agency with 2 Million in premium. If you know how to generate your own leads organically it might cost you less.

Worst Company for live transfers Worst Company for live transfers! They have ads that misrepresent future clients by offering ads that say (YOU CAN GET $20 for $100k Coverage) and, the clients 73 years old. Very unethical company, and just pure degusting. They use unethical ads, and don't refund there customers for getting people they cant help due to their ads. They lie, and there bidding system is pure fraud. They make you keep bidding higher and higher to the point its over $100 dollars per call.

First 60 days were very good and… First 60 days were very good and helpful with Rachel, now that we've been passed on to a new account rep we realize it's a complete scam. Leads were averaging just under $47 per live transfer and now we are only getting occasional leads for nearly $80 and almost everyone has been an inbred. The transfer reps work on commission and are enticed to transfer any living organism that puts out a pulse. We have not seen the purpose of our new account manager other than to tell us refunds are not within the ToS. We have moved on as a result as should you and your agency if you're looking for a quality live transfer service.

I was informed that leads would cost less I was informed that leads would cost about $60 for standard (healthy) individuals, but then no leads came in for over a week. I kept raising my price until I finally got anybody and it was costing $120 per lead and most were bordering on homeless or drug addicts. My rep told me that because of my 'filters' I would have less leads, even though he stated that it should be higher during our onboarding. In the end, the only real filter I have is that they are not with a terminal illness. Kathleen Shugg sends generic emails pretending to care and asks how she can help. However, when I reach out with concerns she simply states that she cannot really help. Total scam of a company. I even messaged the founders on LinkedIn to see if they would defend the company's actions. They never responded.