Quality of Live Transfers Has Gone Downhill Quality of Live Transfers has gone downhill and, yet, cost per lead has gone up. I was warned about this happening with Datalot by other former users. For the first 60 days you have an on boarding account manager, which worked out well. Bogus live transfers (immediately hung up, mentally incompetent, etc.) were immediately refunded by them. Now that we have been using them for 60+ days we get transferred to a new account manager and most replies are about how they cannot help with a refund or that they are beyond the scope of what is refundable because the lead "passed" the questioning with a customer support rep. How ironic that Datalot doesn't seem to mind billing for ANY live transfer with a pulse, but the moment we ask for a refund on a bad lead it outside the terms of service. If Datalot wants to keep their clients then it might be prudent to weigh what value they bring to their business revenues. An occasional refund for a completely bogus lead shouldn't be such a hassle. Rather, it should be considered essential for quality customer service.

BuyerZone was an okay lead system… BuyerZone was an okay lead system hitting 10% of the time. It was purchased by Business.com and rebranded Datalot. Datlot has provided ZERO 0% actual leads. What a WASTE of my licensed professionals time and WHEN these leads are not Quickly disqualified, the cost is HUGE. $50 - $100 per some leads. The service is worthless and costly to moral, time and our payroll dollars.... in our opinion.

Worst Company for live transfers Worst Company for live transfers! They have ads that misrepresent future clients by offering ads that say (YOU CAN GET $20 for $100k Coverage) and, the clients 73 years old. Very unethical company, and just pure degusting. They use unethical ads, and don't refund there customers for getting people they cant help due to their ads. They lie, and there bidding system is pure fraud. They make you keep bidding higher and higher to the point its over $100 dollars per call.

Customer service is Great I will give… Customer service is Great I will give them that. The sales people make great promises that don't show up in the quality of calls. The calls are the lowest quality of calls that I have seen yet. Most of the customers you cant understand or they think there getting 40k in free insurance. I was paying $101.00 for a lot of the calls and you get somebody on the phone that cant even hold a conversation. Ten calls not one person worth a $5.00 lead...

First 60 days were very good and… First 60 days were very good and helpful with Rachel, now that we've been passed on to a new account rep we realize it's a complete scam. Leads were averaging just under $47 per live transfer and now we are only getting occasional leads for nearly $80 and almost everyone has been an inbred. The transfer reps work on commission and are enticed to transfer any living organism that puts out a pulse. We have not seen the purpose of our new account manager other than to tell us refunds are not within the ToS. We have moved on as a result as should you and your agency if you're looking for a quality live transfer service.