Customer service rude and told me my concerns don't matter Edit: Customer service contacted me after seeing my review and very kindly offered me a refund of my postage costs as well as an apology. I'm still waiting to receive my order but hoping it will be lovely once it arrives! Although my product ordered (silk pillowcase with hidden zipper) hasn't yet organised, I wasn't impressed with the customer service at Mommesilk. Nowhere on the site did it state products were shipped from China. Under FAQs it says the products are made in China, but I, perhaps naively, assumed that was it was a UK website the products would be in stock in the UK and shipped from the UK. When I found out that products are shipped from China I wasn't very pleased as I'm trying to reduce my carbon footprint, and wouldn't have ordered had I known this. I mentioned this in an email to customer service and said that perhaps they should include this information on the site. The response I received was this, which I felt was rather rude: "Thanks for your reply. That doesn't matter. Products shipped from CN was stated on our website. We have many returned customered from UK. But anyway, thanks for your inquiry." As the customer, it actually DOES matter to me, and I don't appreciate being talked down to and my concerns minimised. As a result, I sadly don't think I'll be ordering from here again or recommending the company to friends and family.

Where Have You Been All My Life? When I was in China 10 years ago I regretted not having purchased a silk comforter. I have been searching for one of similar quality ever since. On Saturday I ran across Mommesilk. By Sunday I had ordered a summer comforter. By Wednesday it was in my hands. The packaging was such as I have never seen, exquisitely packaged. I aired it out for two days and last night slept with it. It was like sleeping among the clouds. I tend to run hot at night, but Mommesilk's comforter managed to keep me at a comfortable sleeping temperature. If you are debating whether to purchase one of their products. DO NOT HESITATE! (And I almost NEVER write reviews.)

I ordered a silk chemise for my niece… I ordered a silk chemise for my niece to wear while getting ready for her wedding. I received the wrong size but was given the return shipping address and assured I’d receive the replacement in time. My niece received the replacement and said the chemise is perfect. Thank you for your quick responses, great resolution, and quality product.

Great communication and A* customer… Great communication and A* customer service 👏 😊✨️ I have made x3 purchases of 22momme silk pillowcases for myself and a further x2 purchases for my daughter and niece of silk pillowcases also. I can confirm they are indeed of beautiful quality. My 1st time ever using silk pillowcases and honestly I'll never be able to go back to cotton again. I have tested a strand with fire 🔥 and the burn was just like human hair being singed and turns to Ash. You can also tell its real silk by looking at the pillowcases in different lights and the beautiful soft feeling of the silk. They don't slip either. I have 100% down pillows and they fit the pillowcases perfectly. I absolutely love love love them ❤️🙌😊 They are made very well indeed. I bought the zippered ones and find no fault whatsoever. I will defo be getting more in different colours for myself and more for my other daughter and nieces for Christmas. They are exceptional value for money compared to other companies prices for the exact same product. I really can't rave about them enough. If you are hesitant then don't be as they truly are perfect. I did a lot of research into silk pillowcases before buying from mommesilk and I'm delighted I found them and went ahead with my orders. Thank you Mommesilk for selling such a good quality product at unbeatable prices. love Jacqueline ✨️💚✨️

Perfect custom-sized order Mommesilk made a custom-sized order for us that fit our duvet cover perfectly and arrived in less than a week!