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GBAVOID AT ALL COST AVOID AT ALL COST! I was searching for 100% silk sleeping bonnet came across site and placed order. Sadly I didn’t not read reviews on this company or items BEFORE PLACING ORDER! this company has many negative reviews on Amazon and on several other platforms For starting a their silk items are advertised as 100% mulberry silk. This is not true it is a silk blend mixed with a nylon polyester Mattel. That is not what genuine 100 mulberry silk is. Real silk when you hold a thread to a flame turns to ash and will not hold a flame. This holds a flame and material will curl and ball up. The tried and true test of real silk for artificial silk. So most importantly this is false advertising Second this company is a china based company. All fake silk products are made and shipped direct from china to you. I did not know this nor care for this because it leads me to my second point THERE IS NO CUATOMER SERVICE. I have emailed and sent chat messages over 10 in total with no reply to anything. After reading all negative reviews on actual product being a lie to no customer care. I immediately asked for my order to be canceled and refunded What did they do NO REPLY TO ANY MESSAGES AND SHIPPED THE ORDER. The order of fake silk bonnets. Lol this is why I don’t like buying items fro China. They are almost always falsely advertised lying to customer with no customer care I will be taking up with my social media platforms, all review sites, my payment source and possible to report them to dept of online merchantile affairs which handles laws pertaining to selling online PLEASE AVOID THIS COMONAY
Nom Deplume
GBCustomer service was excellent Customer service was excellent. They helped me with the return process when the fit of one set of pajamas was not quite right. They expedited a replacement set which was just right. Very high quality product. Extremely happy with my purchases.
ST
GBGreat! Ordered silk pillowcases and a silk turban in the sale and got a free silk scrunchie. Very happy with the quality, real silk and packaged really well. Was also very happy with customer service, they were really quick and helpful as had an issue with the courier. Would buy from them again.
Leslie
GBI ordered a silk chemise for my niece… I ordered a silk chemise for my niece to wear while getting ready for her wedding. I received the wrong size but was given the return shipping address and assured I’d receive the replacement in time. My niece received the replacement and said the chemise is perfect. Thank you for your quick responses, great resolution, and quality product.
Starflower
GBLooks like Satin not Silk?! I received my 'Silk' sleep cap via Amazon and I am very suspicious as the fabric looks and feels like satin. Silk doesn't leave tough creases plus silk is soft to touch with no sound when you rub your hands against it. This is the second time I've ordered this and I was sceptical then but I'm more concerned now as I paid £19.99 for something that resembles satin. Not happy. No care label in the product, no material composition only one small label with the name Mommesilk. Just read a review from someone here and they confirmed their supposed silk item was polyester from China 😞