Ken Elder
GB*** BE WARNED ***I purchased a NEW capillus 272 Pro I purchased a NEW capillus 272 Pro. After a few years it has stopped working. Contacked customer service and told they dont support it anymore - that I need to buy a new one. HORIBLE customer service. Would not recommend and will never buy another product from them.
Gene - it's only You
GBI don't remember the name of the Representative - I didn't know there was a Quiz The representative I spoke to before making my purchase (Yes a real person!) was very helpful and answered all my questions. What he didn't know immediately, he answered promptly after seeking guidance from supervisors. I feel very comfortable with my purchase. The unit arrived in days not weeks! I have only used it twice so no evaluation on performance but I am hopeful.
Kelley Steinhorn
GBI purchased the Cappillius Pro laser… I purchased the Cappillius Pro laser cap. I used it for three weeks and noticed I had a splitting headache every time I used it, which lingered all day (and I normally never get headaches). They state on the website that there are no side effects, but I beg to differ. I even discovered that the FDA received a complaint about the same thing as early as 2016. Although I am within the 30 day window to return it, Cappillius is making it difficult to do just that. BEWARE.
Karen Royal
GBPurchased in june 2019 at that time… Purchased in june 2019 at that time return policy was use a full 365 days if not satisfied return for 100% refund including return mailing expenses. Yesterday called to start return, agent said not returned 'within' 1 yr no refund, tried to explain not policy when I purchased. But she dismissed me. I ask to appeal and she said someone would call but of course did not happen
Rainer Lashofer
GBNo replacement batteries for a $1500 device My wife uses the Capillus pro for several years and her hair has indeed gotten fuller; so it may actually work. However, I just had a useless conversation with "support" about getting a new V4.3 battery, only to be told that it is discontinued. Seriously, a simple battery for a $1500 device cannot be kept available. That is lousy and people should think twice before getting involved with this company