Not a fan of Capillus short warranty or customer service Just got off the phone with a Capillus rep. Guess my timing was bad because she was in no mood to help. Either the battery or charger on my 272 Pro has gone out just after the 3 yr warranty. With an attitude, she refused do an easy over the phone suggestion other than sending the unit in, paying $50 to get diagnosed plus paying any extra over that $50 to get it fixed. It's obviously a battery or charger issue which they've probably seen before & could diagnose without my sending in the unit. This would be the 2nd time I'd have to send in the unit for the same issue. Appears as if they didn't fix it right the first time. FYI new batteries are $79 & only warrantied for a year.

DO NOT BUY - it's a SCAM Used this diligently as directed daily for over a year. Saw ZERO improvement. May have actually made hair loss worse... Not only do you look ridiculous using it- but it doesn't work. The company does not stand by their product. no recourse when it doesn't work. $3000 mistake.. Look elsewhere

Capillus hair loss cap Bought this expensive device and then about a month after buying it, felt sharp stinging sensation when I would use it. When I called customer service, the woman was rude and said the caps can't be defective but that I was sensitive to it. And that I could bring it in for evaluation if I wanted, of course at my expense. I threw it away. Waste of good hard earned money. I recommend anyone to go see a dermatologist instead.

scam company, never ships then says its delivered Wow, I wish I had checked the reviews of this company before I bought and now regret buying from them, then I wouldn't have bought. There's a reason they have thousands of terrible terrible reviews. They didn't ship the products for weeks, then never sent the tracking, then all a sudden they said the products supposedly arrived even though it never did. It's been years since I "lost" a package, I don't believe this company ever intended to deliver the shipment to me. Good thing my credit card company just took the charge right off, othewise I would have been scammed by Capillus like they scammed many others that have left verified reviews here. what a BS company.

No replacement batteries for a $1500 device My wife uses the Capillus pro for several years and her hair has indeed gotten fuller; so it may actually work. However, I just had a useless conversation with "support" about getting a new V4.3 battery, only to be told that it is discontinued. Seriously, a simple battery for a $1500 device cannot be kept available. That is lousy and people should think twice before getting involved with this company