Purchased in june 2019 at that time… Purchased in june 2019 at that time return policy was use a full 365 days if not satisfied return for 100% refund including return mailing expenses. Yesterday called to start return, agent said not returned 'within' 1 yr no refund, tried to explain not policy when I purchased. But she dismissed me. I ask to appeal and she said someone would call but of course did not happen

I purchased the Cappillius Pro laser… I purchased the Cappillius Pro laser cap. I used it for three weeks and noticed I had a splitting headache every time I used it, which lingered all day (and I normally never get headaches). They state on the website that there are no side effects, but I beg to differ. I even discovered that the FDA received a complaint about the same thing as early as 2016. Although I am within the 30 day window to return it, Cappillius is making it difficult to do just that. BEWARE.

If I could write a 0 star review I…avoid this company. If I could write a 0 star review I would! The customer service is appalling, I paid £3000 for a pro version and and had a battery problem, 3 grand and they give you a dollar store battery pack and charger… I told them my battery pack had literally disintegrated, the wire to the charger had come out of the plug, they told me that because they have updated the model, they no longer support the older models, I said the cap was still working I just need a new battery and charger, but they said they couldn’t help me and that was that! DO NOT BUY FROM THIS COMPANY.

CAPILLUS IS A SCAM Bought their Capillus Pro (internationally) from one of their international resellers. After x months of using - it stopped working. Talked to customer support - they have been insisting for me to call - but I live abroad. After a lot of back and forths, they recommended for me to buy the replacement battery pack. But then there was an issue in checking out because it states in their website that shipping to where I live (Hong Kong) is not available. After another round of back and forths with Customer Support, I was able to purchase. However, after a few days - they cancelled my order. They told me to use Paypal instead when checking out. When I was trying to checkout, the international shipping isn’t available again. After a few emails to their CS with no reply, I noticed that the product is no longer available!!!! I’ve been emailing them, telling them abouT this and they just kept telling me to checkout via Paypal??? LIKE HOW, THE PRODUCT IS NOW SOLD OUT!!!! THIS IS A SCAM GUYS. DO. NOT. PURCHASE. !!!!!

DO NOT BUY - it's a SCAM Used this diligently as directed daily for over a year. Saw ZERO improvement. May have actually made hair loss worse... Not only do you look ridiculous using it- but it doesn't work. The company does not stand by their product. no recourse when it doesn't work. $3000 mistake.. Look elsewhere