Terrible product Terrible product. It made my hair loss worse and gave me a sunspot on my forehead. I asked them for a refund, and nothing. I did a lot of research before ordering this product and to find it doesn’t work is very upsetting based on the claims they make. And not back up your products is proof in the pudding.

Decent results but overpriced and warranty sucks I just had to pay $80 to have a replacement battery and charger shipped after only 18 months of using this laser cap. For $3,000 I expected better longevity and customer service on it. Heck for that price they should throw in a lifetime warranty on all parts. I've bought cars for less than this cap. So, I'm disappointed to say the least and would consider other much less expensive competitors. Having said all that, I did notice some regrowth of hair around my temples after 3-6 months of daily use and a general thickening. So it gets a mixed review from me.

Purchased in june 2019 at that time… Purchased in june 2019 at that time return policy was use a full 365 days if not satisfied return for 100% refund including return mailing expenses. Yesterday called to start return, agent said not returned 'within' 1 yr no refund, tried to explain not policy when I purchased. But she dismissed me. I ask to appeal and she said someone would call but of course did not happen

*** BE WARNED ***I purchased a NEW capillus 272 Pro I purchased a NEW capillus 272 Pro. After a few years it has stopped working. Contacked customer service and told they dont support it anymore - that I need to buy a new one. HORIBLE customer service. Would not recommend and will never buy another product from them.

Product non functioning after 12 months and Non existing Customer Service I bought capillus in March 2022 in Hong Kong … after 12 months the battery stopped working already… I tried to ask for a call for customer service… but then it’s only in US time zone and they don’t call outside US… therefore we sent an email… and we attached the videos… then they mentioned that was the battery… so they suggest to buy a new one… we bought the battery… around 300 USD… including a huge shipping cost…. Then… they cancelled the order… then we should have received the refund… but not yet… Honestly for a product which costs as much (ca. 2,000 USD) you would expect a decent level of customer service… Instead nothing… so given the costs for sure better to use any other alternative.