*** BE WARNED ***I purchased a NEW capillus 272 Pro I purchased a NEW capillus 272 Pro. After a few years it has stopped working. Contacked customer service and told they dont support it anymore - that I need to buy a new one. HORIBLE customer service. Would not recommend and will never buy another product from them.

If I could write a 0 star review I…avoid this company. If I could write a 0 star review I would! The customer service is appalling, I paid £3000 for a pro version and and had a battery problem, 3 grand and they give you a dollar store battery pack and charger… I told them my battery pack had literally disintegrated, the wire to the charger had come out of the plug, they told me that because they have updated the model, they no longer support the older models, I said the cap was still working I just need a new battery and charger, but they said they couldn’t help me and that was that! DO NOT BUY FROM THIS COMPANY.

scam company, never ships then says its delivered Wow, I wish I had checked the reviews of this company before I bought and now regret buying from them, then I wouldn't have bought. There's a reason they have thousands of terrible terrible reviews. They didn't ship the products for weeks, then never sent the tracking, then all a sudden they said the products supposedly arrived even though it never did. It's been years since I "lost" a package, I don't believe this company ever intended to deliver the shipment to me. Good thing my credit card company just took the charge right off, othewise I would have been scammed by Capillus like they scammed many others that have left verified reviews here. what a BS company.

Product non functioning after 12 months and Non existing Customer Service I bought capillus in March 2022 in Hong Kong … after 12 months the battery stopped working already… I tried to ask for a call for customer service… but then it’s only in US time zone and they don’t call outside US… therefore we sent an email… and we attached the videos… then they mentioned that was the battery… so they suggest to buy a new one… we bought the battery… around 300 USD… including a huge shipping cost…. Then… they cancelled the order… then we should have received the refund… but not yet… Honestly for a product which costs as much (ca. 2,000 USD) you would expect a decent level of customer service… Instead nothing… so given the costs for sure better to use any other alternative.

Terrible company Terrible company. I'm an electrical engineer. For them not to have a battery pack available for a working product is insane. Greed. Pure greed. I will NEVER do business with this sorry company again. I will figure out a workaround.