Not a fan of Capillus short warranty or customer service Just got off the phone with a Capillus rep. Guess my timing was bad because she was in no mood to help. Either the battery or charger on my 272 Pro has gone out just after the 3 yr warranty. With an attitude, she refused do an easy over the phone suggestion other than sending the unit in, paying $50 to get diagnosed plus paying any extra over that $50 to get it fixed. It's obviously a battery or charger issue which they've probably seen before & could diagnose without my sending in the unit. This would be the 2nd time I'd have to send in the unit for the same issue. Appears as if they didn't fix it right the first time. FYI new batteries are $79 & only warrantied for a year.

Terrible product Terrible product. It made my hair loss worse and gave me a sunspot on my forehead. I asked them for a refund, and nothing. I did a lot of research before ordering this product and to find it doesn’t work is very upsetting based on the claims they make. And not back up your products is proof in the pudding.

Totally worth every penny So my husband and I purchased this based on my sister’s recommendation.... we read all the things and didn’t expect results for a while.... Holy Macaroni this hat is amazing it’s only been almost two months and we are already seeing a difference!! Can’t wait to look at photos a year from now!

Product non functioning after 12 months and Non existing Customer Service I bought capillus in March 2022 in Hong Kong … after 12 months the battery stopped working already… I tried to ask for a call for customer service… but then it’s only in US time zone and they don’t call outside US… therefore we sent an email… and we attached the videos… then they mentioned that was the battery… so they suggest to buy a new one… we bought the battery… around 300 USD… including a huge shipping cost…. Then… they cancelled the order… then we should have received the refund… but not yet… Honestly for a product which costs as much (ca. 2,000 USD) you would expect a decent level of customer service… Instead nothing… so given the costs for sure better to use any other alternative.

scam company, never ships then says its delivered Wow, I wish I had checked the reviews of this company before I bought and now regret buying from them, then I wouldn't have bought. There's a reason they have thousands of terrible terrible reviews. They didn't ship the products for weeks, then never sent the tracking, then all a sudden they said the products supposedly arrived even though it never did. It's been years since I "lost" a package, I don't believe this company ever intended to deliver the shipment to me. Good thing my credit card company just took the charge right off, othewise I would have been scammed by Capillus like they scammed many others that have left verified reviews here. what a BS company.