I don't remember the name of the Representative - I didn't know there was a Quiz The representative I spoke to before making my purchase (Yes a real person!) was very helpful and answered all my questions. What he didn't know immediately, he answered promptly after seeking guidance from supervisors. I feel very comfortable with my purchase. The unit arrived in days not weeks! I have only used it twice so no evaluation on performance but I am hopeful.

Totally worth every penny So my husband and I purchased this based on my sister’s recommendation.... we read all the things and didn’t expect results for a while.... Holy Macaroni this hat is amazing it’s only been almost two months and we are already seeing a difference!! Can’t wait to look at photos a year from now!

DO NOT BUY - it's a SCAM Used this diligently as directed daily for over a year. Saw ZERO improvement. May have actually made hair loss worse... Not only do you look ridiculous using it- but it doesn't work. The company does not stand by their product. no recourse when it doesn't work. $3000 mistake.. Look elsewhere

Not a fan of Capillus short warranty or customer service Just got off the phone with a Capillus rep. Guess my timing was bad because she was in no mood to help. Either the battery or charger on my 272 Pro has gone out just after the 3 yr warranty. With an attitude, she refused do an easy over the phone suggestion other than sending the unit in, paying $50 to get diagnosed plus paying any extra over that $50 to get it fixed. It's obviously a battery or charger issue which they've probably seen before & could diagnose without my sending in the unit. This would be the 2nd time I'd have to send in the unit for the same issue. Appears as if they didn't fix it right the first time. FYI new batteries are $79 & only warrantied for a year.

I purchased the Cappillius Pro laser… I purchased the Cappillius Pro laser cap. I used it for three weeks and noticed I had a splitting headache every time I used it, which lingered all day (and I normally never get headaches). They state on the website that there are no side effects, but I beg to differ. I even discovered that the FDA received a complaint about the same thing as early as 2016. Although I am within the 30 day window to return it, Cappillius is making it difficult to do just that. BEWARE.