Product non functioning after 12 months and Non existing Customer Service I bought capillus in March 2022 in Hong Kong … after 12 months the battery stopped working already… I tried to ask for a call for customer service… but then it’s only in US time zone and they don’t call outside US… therefore we sent an email… and we attached the videos… then they mentioned that was the battery… so they suggest to buy a new one… we bought the battery… around 300 USD… including a huge shipping cost…. Then… they cancelled the order… then we should have received the refund… but not yet… Honestly for a product which costs as much (ca. 2,000 USD) you would expect a decent level of customer service… Instead nothing… so given the costs for sure better to use any other alternative.

Terrible company Terrible company. I'm an electrical engineer. For them not to have a battery pack available for a working product is insane. Greed. Pure greed. I will NEVER do business with this sorry company again. I will figure out a workaround.

It was a very good experience It was a very good experience. The only thing that was a little bit of an issue, is that no where does it explain that you must first buy the device and then call if you require an extra large size. The first chat was pretty informative. The second chat, when I was ready to click purchase, was a bit confusing about how do I guarantee that the size I'm purchasing will be changed. The timing of the delivery and condition of the packaging was excellent! Let's see how it goes..

I guess it meets expectations.. I guess it meets expectations... - if it works. Otherwise, it seems to be thoughtfully designed & produced. However , I feel that the power source to hat may have been better conceived. Have difficulty sometimes pushing the connectors together close enough to enable securing with screw cap. (And I know to match the arrows)

Capillus hair loss cap Bought this expensive device and then about a month after buying it, felt sharp stinging sensation when I would use it. When I called customer service, the woman was rude and said the caps can't be defective but that I was sensitive to it. And that I could bring it in for evaluation if I wanted, of course at my expense. I threw it away. Waste of good hard earned money. I recommend anyone to go see a dermatologist instead.