I guess it meets expectations.. I guess it meets expectations... - if it works. Otherwise, it seems to be thoughtfully designed & produced. However , I feel that the power source to hat may have been better conceived. Have difficulty sometimes pushing the connectors together close enough to enable securing with screw cap. (And I know to match the arrows)

Not a fan of Capillus short warranty or customer service Just got off the phone with a Capillus rep. Guess my timing was bad because she was in no mood to help. Either the battery or charger on my 272 Pro has gone out just after the 3 yr warranty. With an attitude, she refused do an easy over the phone suggestion other than sending the unit in, paying $50 to get diagnosed plus paying any extra over that $50 to get it fixed. It's obviously a battery or charger issue which they've probably seen before & could diagnose without my sending in the unit. This would be the 2nd time I'd have to send in the unit for the same issue. Appears as if they didn't fix it right the first time. FYI new batteries are $79 & only warrantied for a year.

CAPILLUS IS A SCAM Bought their Capillus Pro (internationally) from one of their international resellers. After x months of using - it stopped working. Talked to customer support - they have been insisting for me to call - but I live abroad. After a lot of back and forths, they recommended for me to buy the replacement battery pack. But then there was an issue in checking out because it states in their website that shipping to where I live (Hong Kong) is not available. After another round of back and forths with Customer Support, I was able to purchase. However, after a few days - they cancelled my order. They told me to use Paypal instead when checking out. When I was trying to checkout, the international shipping isn’t available again. After a few emails to their CS with no reply, I noticed that the product is no longer available!!!! I’ve been emailing them, telling them abouT this and they just kept telling me to checkout via Paypal??? LIKE HOW, THE PRODUCT IS NOW SOLD OUT!!!! THIS IS A SCAM GUYS. DO. NOT. PURCHASE. !!!!!

Capillus hair loss cap Bought this expensive device and then about a month after buying it, felt sharp stinging sensation when I would use it. When I called customer service, the woman was rude and said the caps can't be defective but that I was sensitive to it. And that I could bring it in for evaluation if I wanted, of course at my expense. I threw it away. Waste of good hard earned money. I recommend anyone to go see a dermatologist instead.

Purchased in june 2019 at that time… Purchased in june 2019 at that time return policy was use a full 365 days if not satisfied return for 100% refund including return mailing expenses. Yesterday called to start return, agent said not returned 'within' 1 yr no refund, tried to explain not policy when I purchased. But she dismissed me. I ask to appeal and she said someone would call but of course did not happen