Useless I purchased this on 19th July and have got through what I consider to be the settling phase. Now out the other side, my hair at best is no different, at worst, it’s more frizzy than before and I’ve noticed some thinning at the front (my hair has always been very thick with no issues at all - except slight frizziness). I’ve asked for my money back.

Hairstory Rich has been a game changer… Hairstory Rich has been a game changer for my hair and scalp! Especially during the winter when I get dry skin. It does an amazing job of protecting my color treated hair, and the color lasts sooooo much longer now than it ever did before using regular drugstore shampoo. I would highly recommend this product to anyone looking to extend the amount of time between washes! I still use detergent-based shampoo once every couple weeks because my scalp is super finicky, but I use new wash every other day. Any my hair has never been so soft!!

Damaged my hair. Have been gradually transitioning away from shampoo - first, using sulfate and silicone free products, then washing less often, then moving to co-washing. I thought that if this product lived up to the hype, it might be worth the expense. Three weeks later, I've had to ask for a refund. My hair is unbelievably dry and straw like and started to shed/break off at an alarming rate. Not only could I not wash and leave to air dry, I'm having to buy extra products to repair the damage. This may work for some people, but not for me.

Fine, except the customer service The product itself has always been fine, although I have had to use a conditioner on top as my hair is still left dry so not really the 2 in 1 it claims, and for the price a little bit of a let down (although maybe I just needed to change to a different type) My big issue has been with customer service. I have emailed their support multiple times now regarding a misplaced delivery and have had no reasonable response from them, or really any response at all. Completely unacceptable considering the cost of this, IMO.

Steals from their customers… I have been locked out of my account since signing up. When I try resetting the password to get in it says that email isn't on file. I then wrote the company directly and they have told me my subscription is cancelled and yet I'm still being charged and I now have three full bottles of a product that doesn't work on my hair. If I want to return them I have to pay. At this point they're just straight up stealing from me. Be very weary before ordering and I personally would never have a subscription with them ever again.