Beware—they do NOT give return address… Beware—they do NOT give return address for return! They make it so difficult—what an incredibly frustrating experience JUST trying to get return address….they definitely play games and try to not give your money back ; their return policy is bogus!!!! DO NOT ORDER.

Long-term discerning user, here! I’ve used regular New Wash for about a year. I’ve got longish, medium texture, type 1-2, hennaed hair. Before I started using New Wash, my hair was tangling the minute the comb left it, despite max-moisture conditioners. Now my only problem is laziness ... I need to “new wash” my hair every 3-4 days for it to look its best. The silicone scalp massage brush helps!

Useless I purchased this on 19th July and have got through what I consider to be the settling phase. Now out the other side, my hair at best is no different, at worst, it’s more frizzy than before and I’ve noticed some thinning at the front (my hair has always been very thick with no issues at all - except slight frizziness). I’ve asked for my money back.

Abysmal customer service Abysmal customer service. Order was supposed to take 2-5 days, I’m now being told it will take a month. Stopped replying when I asked to cancel my order. Just use a different product. This one is not special.

Hairstory shampoo & styling products I went into using this product with really high hopes given the Instagram stories and feedback but I can genuinely say my hair texture has never been this bad. My hairdresser even asked yesterday what I was using as he said it felt very. I have pushed through to 2 months of use and if anything it feels worse not better than the early weeks. I bought the shampoo and styling products so over £80 to make my hair worse, really disappointed.