Abysmal customer service Abysmal customer service. Order was supposed to take 2-5 days, I’m now being told it will take a month. Stopped replying when I asked to cancel my order. Just use a different product. This one is not special.

Hairstory Rich Wash - Save Your Money & Avoid Damaging Your Hair I have never reviewed a product before but I am so disappointed by the Hairstory Rich New Wash I wanted to write here in the hopes of helping someone save their money. I have tried 2 packets of the Rich New Wash over about 2 months. My fine coloured hair is more brittle after using Hairstory, the ends seem to have broken off & my scalp is flaky & itchy. This was a costly purchase & I was doubtful after a few uses but felt I should persevere as I had read such great things plus spent so much. I was especially impressed by the review by India Knight, who I typically find honest & has great recommendations. Check out the ingredients; I was skeptical when I saw how many seemed to be alcohol related, something known for stripping hair of life. This has been a costly mistake over & above how dull & ruined my hair now looks.

Wish I read the reviews before purchasing! With high expectations invested top dollar for a small satchel of shampoo and the aftercare product for 'beach hair'UNDRESSED. The shampoo has been beyond underwhelming -I have long, layered, normally naturally amazing hair that became drab, lacking sheen entirely, and a scalp that's dank & greasy (I don't have greasy hair). Worst condition of my life (unfortunately!) UNDRESSED is a $60 version of a drug store product that has an identical effect. Very disappointed. Extremely.

My stylist recommended Hair Story My stylist recommended Hair Story, and I really love the product. I spent a great deal of time researching the product before buying, and paid close attention to how to use the wash on my hair. For reference, my hair is normal, not dry or oily. The directions say to rinse, rinse, and rinse again, with a brush, which is exactly what I did. My hair has felt wonderful and stays clean for longer. Other reviewers have commented about the cost of Hair Story, and if you compare the costs of a both a high-end shampoo and conditioner, New Wash by Hair Story is actually less expensive.

Hairstory shampoo & styling products I went into using this product with really high hopes given the Instagram stories and feedback but I can genuinely say my hair texture has never been this bad. My hairdresser even asked yesterday what I was using as he said it felt very. I have pushed through to 2 months of use and if anything it feels worse not better than the early weeks. I bought the shampoo and styling products so over £80 to make my hair worse, really disappointed.