Not worth the expense I used hairstory products prior to the covid fallout. Then they went completely woke and that was against my personal opinions and beliefs, so stopped supporting them. Their products were good but very, very expensive. It helped my hair but there are so many similar, cheaper products out there with exactly the same ingredients, that work just as well on my hair, if not better. Please don't support this woke company ! If businesses can't stand with conviction and truth, they don't deserve our money !

Paid but never delivered They were happy to collect money from my credicard without notifying me. A package was send to my address but it was never delivered. The package got send back to the company because I was not aware hair story had send anything. Now they refuse to send it again. Having to pay a product without receiving anything is criminal.

Useless I purchased this on 19th July and have got through what I consider to be the settling phase. Now out the other side, my hair at best is no different, at worst, it’s more frizzy than before and I’ve noticed some thinning at the front (my hair has always been very thick with no issues at all - except slight frizziness). I’ve asked for my money back.

Beware—they do NOT give return address… Beware—they do NOT give return address for return! They make it so difficult—what an incredibly frustrating experience JUST trying to get return address….they definitely play games and try to not give your money back ; their return policy is bogus!!!! DO NOT ORDER.

GOOD BUT TOOOOOO EXPENSIVE PLUS SHIPPING If you are looking for a natural shampoo which does not lather up or irritate your scalp, the Hairstory New Wash is excellent for bleached course curly hair. Hugely expensive at $ 147.00 for 20 fl oz plus shipping $ 10.00 extra : ( which is too expensive. Packaging is hopeless in the shower and carefull to note 1 x purchase only !