Hairstory Rich Wash - Save Your Money & Avoid Damaging Your Hair I have never reviewed a product before but I am so disappointed by the Hairstory Rich New Wash I wanted to write here in the hopes of helping someone save their money. I have tried 2 packets of the Rich New Wash over about 2 months. My fine coloured hair is more brittle after using Hairstory, the ends seem to have broken off & my scalp is flaky & itchy. This was a costly purchase & I was doubtful after a few uses but felt I should persevere as I had read such great things plus spent so much. I was especially impressed by the review by India Knight, who I typically find honest & has great recommendations. Check out the ingredients; I was skeptical when I saw how many seemed to be alcohol related, something known for stripping hair of life. This has been a costly mistake over & above how dull & ruined my hair now looks.

Not worth the expense I used hairstory products prior to the covid fallout. Then they went completely woke and that was against my personal opinions and beliefs, so stopped supporting them. Their products were good but very, very expensive. It helped my hair but there are so many similar, cheaper products out there with exactly the same ingredients, that work just as well on my hair, if not better. Please don't support this woke company ! If businesses can't stand with conviction and truth, they don't deserve our money !

Beware—they do NOT give return address… Beware—they do NOT give return address for return! They make it so difficult—what an incredibly frustrating experience JUST trying to get return address….they definitely play games and try to not give your money back ; their return policy is bogus!!!! DO NOT ORDER.

Good product, Awful customer service Really like the product - let me throw out other styling products (I bought the New Wash and the Dress Up product for heat protection/styling). It is extremely expensive and I have found the customer service HORRIFIC. I had a shipping issue and at some point they stopped responding. If they got their customer service sorted I might purchase from them again.

Useless I purchased this on 19th July and have got through what I consider to be the settling phase. Now out the other side, my hair at best is no different, at worst, it’s more frizzy than before and I’ve noticed some thinning at the front (my hair has always been very thick with no issues at all - except slight frizziness). I’ve asked for my money back.