Hairstory Rich Wash - Save Your Money & Avoid Damaging Your Hair I have never reviewed a product before but I am so disappointed by the Hairstory Rich New Wash I wanted to write here in the hopes of helping someone save their money. I have tried 2 packets of the Rich New Wash over about 2 months. My fine coloured hair is more brittle after using Hairstory, the ends seem to have broken off & my scalp is flaky & itchy. This was a costly purchase & I was doubtful after a few uses but felt I should persevere as I had read such great things plus spent so much. I was especially impressed by the review by India Knight, who I typically find honest & has great recommendations. Check out the ingredients; I was skeptical when I saw how many seemed to be alcohol related, something known for stripping hair of life. This has been a costly mistake over & above how dull & ruined my hair now looks.

GOOD BUT TOOOOOO EXPENSIVE PLUS SHIPPING If you are looking for a natural shampoo which does not lather up or irritate your scalp, the Hairstory New Wash is excellent for bleached course curly hair. Hugely expensive at $ 147.00 for 20 fl oz plus shipping $ 10.00 extra : ( which is too expensive. Packaging is hopeless in the shower and carefull to note 1 x purchase only !

Long-term discerning user, here! I’ve used regular New Wash for about a year. I’ve got longish, medium texture, type 1-2, hennaed hair. Before I started using New Wash, my hair was tangling the minute the comb left it, despite max-moisture conditioners. Now my only problem is laziness ... I need to “new wash” my hair every 3-4 days for it to look its best. The silicone scalp massage brush helps!

Damaged my hair. Have been gradually transitioning away from shampoo - first, using sulfate and silicone free products, then washing less often, then moving to co-washing. I thought that if this product lived up to the hype, it might be worth the expense. Three weeks later, I've had to ask for a refund. My hair is unbelievably dry and straw like and started to shed/break off at an alarming rate. Not only could I not wash and leave to air dry, I'm having to buy extra products to repair the damage. This may work for some people, but not for me.

Stay away! Worst customer service experience. So frustrating dealing with Hair Story!!!!! Stay away !!!!! I had the worst customer service experience after trying to make an order as a new customer. It took 4 weeks to get a response. They wouldn’t return my emails or respond. I had to return a product. They blamed me and wouldn’t offer any disbursements for my time, 7 emails I had to send to chase up the $140 worth of products I bought before Christmas. It didn’t arrive yet and it’s the 4th Jan , 5 weeks after originally offering. Poor form !!!