Disappointed ☹️ Ordered 2 wigs for one of my clients that were supposed to be 100% Human Hair, after she wears them until they need to be shampooed, I usually take care of them for her. I followed the care instructions on the packaging and they lost the curl pattern upon washing them even using the proper products. I called and emailed the company with no response until 2weeks later and now I can’t return them! I will not be ordering any more wigs from this company!

The worest online shopping experience… The worest online shopping experience in my life. I made a very large order for my grandma, mother and myself. We had almost a $500 order to have the worest customer service. I had to call over 47 times for someone to answer the phone. Then had a manager accused me of fraud and continue to yell at me over the phone. He won't let me talk! After his unprofessional remarks I asked to speak to his manager we're he decided to hang up on me. I worked customer service for 5 years and never encountered should a rude company. I would not EVER RECOMMEND THIS WEBSITE OR COMPANY!!

False Advertisement I ordered a ponytail from GlamourTress. The ponytail I received did not match the picture on the site. GlamourTress said I could return it BUT I had to pay for shipping. I sent a picture of what was posted on their website and what ponytail I received. The company does not work on integrity. Make a purchase at your own risk. Terrible experience. I will NOT make another purchase from this site

I bought a wig and received the wrong … I bought a wig and received the wrong length. I called customer service, I was told that they will not accept a return but will either mail me the correct length of give me credit for another purchase. The representative told me that the supervisor was at lunch and they would get back to me. Two weeks later, no one got to me. I called again, email and nothing happened. At their convenient, I was email back to contact the manufacturer. Why the inconsistency between what your representatives tell customers. More training need to be done. I am very disappointed.

PLACED AN ORDER ON 12/30/2018 PLACED AN ORDER ON 12/30/2018 , AFTER ALMOST 2MONTHS OF NOTHING , ON 2/13/2019 , I EMAILED THIS FRAUDULENT COMPANY , AND I WAS TOLD MY TRANSACTION ID DOES NOT MATCH MY ORDER , I COPIED EXACTLY MY TRANSACTION FROM PAYPAL , TO THEM , I NEVER HEARD BACK , TODAY 02/21/2019 , I WROTE TO THEM ASKING FOR EITHER A REFUND OR AN UPDATE OR I WILL HAVE TO TAKE IT UP WITH PAYPAL . HERE IS THE REPLY I GOT FROM GLAMOUR TRESS "Sorry for any delay, you can do what you please; unfortunately, as we looked at your tracking, it says it was delivered. We understand if you have to go through PayPal". BEWARE OF THIS SITE IF YOU DO NOT WANT YOUR MONEY TO DISAPPEAR .