Will never recommend do yourself a… Will never recommend do yourself a favor and keep looking. Terrible customer service paid extra for shipping and customer service would not return my shipping cost after waiting almost a month. When I went to the post office I was told the company (glamourtress) had to initiate the return process and they wouldn’t even do that.

Customer service is a thing of the past with them.. While Glamourtress has decent pricing for wigs, their site lacks when it comes to inventory. Many items are still in the website showing as an available option when in fact once you click on the item, excited to get a cute piece only to discover it’s sold out in every color. Continuously emailing customer service is a joke. They don’t even care to return emails to me at this point. Customer service should come with a tone of appreciation for return customers to come back wanting to spend their hard earned money with you. I have spent several hundreds if not thousands and I can’t get a phone call or email. I would not recommend at this point.

PLACED AN ORDER ON 12/30/2018 PLACED AN ORDER ON 12/30/2018 , AFTER ALMOST 2MONTHS OF NOTHING , ON 2/13/2019 , I EMAILED THIS FRAUDULENT COMPANY , AND I WAS TOLD MY TRANSACTION ID DOES NOT MATCH MY ORDER , I COPIED EXACTLY MY TRANSACTION FROM PAYPAL , TO THEM , I NEVER HEARD BACK , TODAY 02/21/2019 , I WROTE TO THEM ASKING FOR EITHER A REFUND OR AN UPDATE OR I WILL HAVE TO TAKE IT UP WITH PAYPAL . HERE IS THE REPLY I GOT FROM GLAMOUR TRESS "Sorry for any delay, you can do what you please; unfortunately, as we looked at your tracking, it says it was delivered. We understand if you have to go through PayPal". BEWARE OF THIS SITE IF YOU DO NOT WANT YOUR MONEY TO DISAPPEAR .

This used to be one of my favorite… This used to be one of my favorite companies to order from until now! I had to go out of town for a funeral and placed an order on a Monday, paid extra to receive it in 1 to 3 business days., which would allow me to have it delivered before leaving early Sat morning! Every time I checked the order, it had not been shipped! I sent emails and called since they assure customers that they value them and will respond in a timely manner! My emails were ignored and of course there is no answer when I called! Sad to say, I did not receive the package before going to My Uncles funeral! Here it is Monday again, a whole week later, and the package is supposed to arrive this evening! I paid the extra shipping costs for Nothing!!! I am highly disappointed and angry with this experience! I won’t be recommending or shopping with this company Again!!! But obviously they could care less!!!

I bought a wig and received the wrong … I bought a wig and received the wrong length. I called customer service, I was told that they will not accept a return but will either mail me the correct length of give me credit for another purchase. The representative told me that the supervisor was at lunch and they would get back to me. Two weeks later, no one got to me. I called again, email and nothing happened. At their convenient, I was email back to contact the manufacturer. Why the inconsistency between what your representatives tell customers. More training need to be done. I am very disappointed.