DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY. Zero stars. I’m not even sure they exist anymore. I placed an order that was never fulfilled even after multiple emails to customer service over almost 60 days. Your order confirmation says expect delivery in 5-9 business days, but I never received the items or reasons for delay. I finally asked them to cancel and refund. I have not received an email back regarding my request. I attempted to call the company using the 1-877 number listed. The message says the number is “temporarily out of service.”

Horrible Horrible, fraud website. Never received my order. I put a dispute in with my bank. I sent 20 emails and no responses. Called, phone disconnected. I learned one thing check out the website if they are legit. Because this website added a slight difference to the name. Beware! They deserve 0 rating!

I’ve suffered tremendous hair. I’ve suffered tremendous hair loss due to stress & health, my older sister purchased the Ruby for me & it was a perfect match. It made me feel so much better about myself. For some reason the tip broke. I messaged & got a rapid response. They offered me a replacement. So my experience has been wonderful. I have told everyone about this company & will continue to do so. I will be a return customer.

I placed an order with prettyparty on… I placed an order with prettyparty on Feb 10th..website stated week send follow up email in 3 to 5 business days in shipment.. well.. those 3 to 5 business days have done passed.. as of today 2/20/23.. still nothing. I have emailed them 3 separate times.. no response tried phoning, no one ever answers, just left them a message through messanger.. scam scam scam..I also filed a complaint with the better business bureau..I hope everyone out there reads this before buying!! PLEASE DO NOT BUY FROM THIS COMPANY. I did order a great one from AMAZON..

I have just received my platinum blonde… I have just received my platinum blonde ponytail, lovely colour and feels nice but does not stay in at all. I've tried high ponytails etc and wrapped the wire around and around tight which I should mention is very long,it sticks out. It literally was pulling my own hair it's that heavy. Disappointed